[Incident]: Some users report they are unable to access the case portal. Please see this community notice for more information.
If after upgrading from one version of FNCI to another version, your SSO Single Sign-On appears to be failing with an HTTP Status 500 - Internal Server Error, confirm the following:
1) Confirm that the following files have been copied over from your older FNCI installation to your new installation:
2) Confirm that the myKeystore.jks (may be named differently on your server) file is located in the location specified by the saml.keystore property in core.sso.properties.