Missing FlexNet in PLC even though customer has just renewed the maintenance

Missing FlexNet in PLC even though customer has just renewed the maintenance

Summary

This article discusses why a product can't be found in Product and License Center even though customer has just renewed the maintenance and can log in and download other products from PLC.

Symptoms

After renewing the maintenance for a product, a customer finds that he can't see the product in Product and License Center, even though he can log in and download other products from PLC.

Cause

The maintenance renewal order has been processed under a different account of this big company, but the contact person doesn't have access to that account.

Resolution

Submit a ticket to Orders to request the PLC access for the customer contact and update the entitlement contact accordingly.
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Last update:
‎Nov 28, 2018 09:53 PM
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