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  1. REMINDER: Upcoming End-of-Support (EOS) – March 31, 2026 

    This is a reminder of the End-of-Life (EOL) and End-of-Support (EOS) notices previously announced in 2025.

     

    As of March 31, 2026, the following products will reach End-of-Support (EOS):

    • Snow License Manager 9.x and earlier versions
    • Snow Inventory Server 6.x and earlier versions

     

    After this date, Flexera will no longer provide technical support, updates, or patches for these versions, regardless of whether they are hosted by Flexera, a partner, or within your own infrastructure.

     

    We encourage you to review the earlier announcement for full details, and to ensure that your environment is prepared for this transition.

     

    If you have any questions or need assistance, please contact your Flexera Support team.

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  2. ANNOUNCEMENT: Updates to Snow License Manager v9.0 and Snow Inventory Server v6.0

      

    We want to inform you of important lifecycle changes to Snow License Manager and Snow Inventory Server that may impact your environment. 

     

    As of December 31, 2025, the following products will reach End-of-Life (EOL)

    • Snow License Manager v9.x and earlier 
    • Snow Inventory Server v6.x and earlier 

     

    End-of-Support (EOS) for these versions will follow on March 31, 2026. After this date, Flexera will no longer provide technical support, updates, or patches for these versions, regardless of whether they are hosted by Flexera, a partner, or within your own infrastructure. 

     

    These versions were originally released in 2018, with the final update (v9.45.0) to be released on June 26, 2025. This lifecycle transition is part of our standard product strategy. Additionally, supporting over 65 different versions of Snow License Manager places a significant burden on our support and engineering teams. By reducing the number of supported versions, we can focus more on enhancing the products. 

     

    What’s Coming Next 

    To support your upgrade planning, we’re excited to share that we are targeting the release of the following products by the end of Q3 2025: 

    • Snow License Manager v25 
    • Snow Inventory Server v25 

    These upcoming versions will include improvements designed to help you get even more value from your Flexera investment. 

     

    What You Should Do 

    To ensure continued support and access to the latest features, we recommend: 

    • Upgrading to a newer version of Snow License Manager and Snow Inventory Server, or 
    • Migrating to Snow Atlas, our SaaS-based platform, for a more modern and scalable experience. 

     

    You should be able to find the latest versions of Snow License Manager and Snow Inventory Server on the Snow Product Downloads page on Flexera Community, within the Snow Update Service or through your partner. If you are planning your upgrade or exploring a move to Snow Atlas, please reach out to your Flexera account and/or partner team. 

     

    If you have questions, please contact your Flexera Support team. 

    Expand Post

  3. ANNOUNCEMENT: Updates to Snow License Manager v9.x and Snow Inventory Server v6.x

      

    We want to inform you of important lifecycle changes to Snow License Manager and Snow Inventory Server that may impact your environment. To hear more about these changes in a short video, click here. 

     

    As of December 31, 2025, the following products will reach End-of-Life (EOL)

    • Snow License Manager v9.x and earlier 
    • Snow Inventory Server v6.x and earlier 

     

    End-of-Support (EOS) for these versions will follow on March 31, 2026. After this date, Flexera will no longer provide technical support, updates, or patches for these versions, regardless of whether they are hosted by Flexera, a partner, or within your own infrastructure. 

     

    These versions were originally released in 2018, with the final update (v9.45.0) to be released on June 26, 2025. This lifecycle transition is part of our standard product strategy. Additionally, supporting over 65 different versions of Snow License Manager places a significant burden on our support and engineering teams. By reducing the number of supported versions, we can focus more on enhancing the products. 

     

    What’s Coming Next 

    To support your upgrade planning, we’re excited to share that we are targeting the release of the following products by the end of Q3 2025: 

    • Snow License Manager 25.1.0 
    • Snow Inventory Server 25.1.0 

    These upcoming versions will include improvements designed to help you get even more value from your Flexera investment.  

     

    Note: This release will follow the standard update process. Although we are moving to a new major version, you won’t need a new license key to install it, upgrading will remain straightforward. 

    Currently, we support over 65 different versions of SLM 9, which places a significant burden on our support and engineering teams.

    By streamlining our versioning, we can focus more on delivering product enhancements. Additionally, we’re aligning our versioning strategy with Flexera, which is why we’re transitioning to version 25.  

    Looking ahead, we plan to release version 25.2.0 in December and version 26.1.0 in March 2026. This schedule will allow us to officially end support for SLM 9 by March 2026. 

     These new versions are a change to the naming and support cycle rather than a major feature with architectural changes. The update cycles will take no more effort than if we would have continued releasing v9 versions of the products.

     

    What You Should Do 

    To ensure continued support and access to the latest features, we recommend: 

    • Upgrading to a newer version of Snow License Manager and Snow Inventory Server, or 
    • Migrating to Snow Atlas, our SaaS-based platform, for a more modern and scalable experience. 

     

    You should be able to find the latest versions of Snow License Manager and Snow Inventory Server on the Snow Product Downloads page on Flexera Community, within the Snow Update Service or through your partner. If you are planning your upgrade or exploring a move to Snow Atlas, please reach out to your Flexera account and/or partner team. 

     

    If you have questions, please contact your Flexera Support team. 

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    1 of 12
    • Any updates on when this release is coming? Pulse 5 was two days ago. Is it pushed to Pulse 6 in October (Q4)?

  4. 1 of 6
    • Possibly seeing some timeout errors on the increase within the SLM app causing the generic "error" page to appear that could be related to various updated computer views/tables in 9.42.

  5. DUJ: Long runtime on dbo.JobRefreshAlerts

    Hi all

    since release change to #SLM 9 we see that this jobstep takes long time in the DUJ processing.

    Snow Support is more or less no help.

    It is suggested to disable "#auto indexing" on MS SQL, but when we ask on which table, we should get consulting service on that. We know that tblAlerts is the table which causes the problem.

    So I post the question in this forum:

    The following indexes are currently defined in our database:

     

    - IX_tblAlerts_CID_UserID

     

    - PK_tblAlerts

    It this the setting which you also have and your runtimes are ok / not ok (>1h)?

    Thank you for helping!

    Best regards

    Markus Metzger

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    1 of 6
    • Stefan Ahsberg (Flexera Software)

      Hi Markus,

       

      Sincere apologies for the late reply, and I do hope that this is no longer an issue in your environment. Please let me know if you need any further assistance on the matter.

       

      Kind regards,

      ...Stefan

      Expand Post

  6. How to do a synchronized mapping to Enterprise Architecture Modelling Systems?

    Hi

    we are using #LEANIX for documenting and modelling our Enterprise Architecture.

    Has anybody experience in mapping #SLM applications to IT-components in such an EAM environment?

    What should be the mapping criteria?

    How to communicate updates in both direction?

    How to show that syncronization is active for an application?

    ...

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    1 of 5
    • @markus metzger​ sorry not an answer but checking to see if you have made further progress. We also have LeanIX EAS and are about to deploy Snow, so are keen to understand how we can capture data from SNOW (I think via SLM 9 Web API).

      Did you link map to IT components or apps or both?

      Did you bring in Provider info?

      I guess I should go find the PAI and se what it provides

      Ta.

      Oscar

      Expand Post

    • Hi Pablo.   This is unfortunately not so easy with the Web Metering feature. It can only track FQDN, Fully Qualified Domain Names, which is basically just  www.somepage.com .    This is because the web metering is using the DNS info for recognition, and the subpages and subfolders are not a part of the DNS data.  A workaround is to set up a DNS entry to point to that subpage: book1.somepage.com and have everybody using that URL instead of somepage.com/book1 .  But that is of course easier said than done.  However, the newer feature called Cloud Metering does track subpages and folders. It uses a browser plugin on each computer to track the specifics.   You can read more about it in  this KB article: KB0019397
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  7. SLM 9 - Edit computer
    Hi! After updating to the SLM 9, we got an error when we try to edit a computer from the portal side: In the Web error log file, found the following error: 09:21:02,403 ERROR COMPUTERDETAILSDATA Could load computer details. [ERRORMESSAGE: Column 'PackageID' does not belong to table ComputerDetailsDataGet9.]   09:21:53,700 ERROR COMPUTERDETAILSDATA Could load computer details. [ERRORMESSAGE: Column 'PackageID' does not belong to table ComputerDetailsDataGet9.]   09:31:18,908 ERROR COMPUTERDETAILSDATA Could load computer details. [ERRORMESSAGE: Column 'PackageID' does not belong to table ComputerDetailsDataGet9.]   09:41:17,243 ERROR COMPUTERDETAILSDATA Could load computer details. [ERRORMESSAGE: Column 'PackageID' does not belong to table ComputerDetailsDataGet9.]   09:41:26,015 ERROR COMPUTERDETAILSDATA Could load computer details. [ERRORMESSAGE: Column 'PackageID' does not belong to table ComputerDetailsDataGet9.]   ‍ ‍ ‍ ‍ ‍ Did you face this issue after updating to the SLM 9?   DUJ didn't help, iisreset too. Any suggestions will be great. BR, Viktors
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    1 of 17
    • Hi Victor, I assume that the "Edit" of a computer starts by getting all the data from tha computer stored in the database. Most of that data can be retreived by Running this query: exec ComputerDetailsDataGet @CID,@ComputerID,0,@UserID This brings apps, Computer Info, all users, VMs, found files, etc ... Maybe you can see if this brings back weird stuff in your case.

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