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  1. ddambra asked a question.

    July 22, 2026 at 6:44 AM
    Is it possible to install Snow Extender alongside Snow Inventory Server ?

    I’ve got a scenario where the client will be running Snow License Manager on‑premise alongside Snow Atlas for a period of time.

     

    I was considering enabling the File History module in Snow Inventory Server to move processed Snowpacks into a folder that the Snow Extender could pick up and forward to Atlas.

     

    In theory this would allow processing of inventory both on-premise and in the cloud.

    Expand Post
    • 1 answer
    • 10 views

    • Tom Lineen (Flexera Software)

      Hi Dan,

      Yes - you could do something like that.

       

      There are a number of ways to get Snowpacks into both systems for a transition period

      This usually requires running at least one of them on a different port/DNS name during transition.

       

      1) As you suggested you can use the FileHistory option on the Inventory Server. The files created by this module can be forwarded (maybe using a SIM File forwarder) to an Extender

      2) The Extender has a built-in Data forwarder, which can be used to send a copy of each snowpack to the on-prem system.

       

      Once you have completed your transition - you would need to ensure that the forwarding is turned off and that the Extender

      The timing of how you do this is key.

       

      Tom

       

       

       

       

       

       

       

      Expand Post

  2. vivianojinnaka asked a question.

    July 17, 2026 at 2:00 PM
    Our Snow License Manager is currently showing a Critical alert for 18 endpoints. These devices belong to users who are currently on sick leave. please advise on how we can prevent Snow from rom quarantining these devices or suppress the alerts.
    • 1 answer
    • 22 views

  3. liamLittlemore likes this.

  4. Snow Atlas Release Blog — Hameed Iqbal (Flexera Software)

    June 23, 2026 at 11:04 AM

    Certification of Snow for ServiceNow ITSM Connectors – Australia Release

     

    We are excited to announce that the Snow for ServiceNow CMDB and Catalog connectors have been successfully certified for the latest ServiceNow Australia release.

    Both applications are now available for download on the ServiceNow App Store and are fully compatible with the Australia release, enabling a seamless and fully supported integration experience.

     

    What this means for you

    • Continued alignment with the latest ServiceNow platform updates
    • Ongoing compatibility and support for your integration use cases
    • Confidence in using certified, production-ready applications

     

    Important note

    For customers and partners already using these integration connectors, no action is required. This certification does not introduce any changes or require updates to:

    • Existing Snow for ServiceNow CMDB and Catalog applications
    • Associated connectors configured in Snow Integration Manager. However, it is recommended to be on the latest version of Snow Integration Manager to benefit from the latest updates and patches

     

    Expand Post
    • 111 views
    Scott Waugh and Hameed Iqbal like this.

  5. 1 of 9

    • Taz (Flexera Software)

      26.1 has some improvements, and like @Andrii Branovskyi​  has advised amending the process affinity can help .

    • JohnSorensenDK (Flexera Software)

      @CvetStoy​ 

      The Snow inventory agent isn't certified per build version, so all versions supporting Windows 11 would in general support build version 26200 of it. However, the recommendation would be to deploy the latest 26.x version.

       

      I also saw this other thread ... our computers are not reporting in Snow... where the recommendation was to look into the log files, and if you're still struggling and need assistance troubleshooting your issues then you may want to contact Flexera Support.

       

      Thanks,

      John Sorensen

      Expand Post

  7. MercedesO (Flexera Software)

    June 12, 2026 at 10:20 AM

    📢Question Roundup for this week[12th June]: Integration challenges & inventory visibility 

    Hello Everyone,

    It’s been a busy one in the forums, thank you again to everyone who joined our Microsoft 365 Community discussion on we hope you got some valuable insights.

    We also have a number of questions that could benefit from peer responses, if you’ve come across any of the below before please take a second to reply.

    Open questions

    [Flexera One]

    [FlexNet Manager Suite On-Premises]

    [App Broker]

    [Snow License Manager]

    [Snow inventory]

    Thanks so much in advance for taking a look, every reply makes a difference and helps keep the community moving forward 🙏

    Mercedes

     

    Expand Post
    • 171 views

  8. Snow Atlas Release Blog — Hameed Iqbal (Flexera Software)

    June 10, 2026 at 12:54 PM

    Official release of Snow Integration Manager 26.2.0

     

    We are pleased to announce the release of Snow Integration Manager 26.2.0

     

    This release includes:

      

    • Red Hat Enterprise Virtualization connector: Added SaveRawData diagnostic capability
    • VMware vSphere connector: Added SaveRawData diagnostic capability
    • File-based discovery connector: Fixed incorrect IP address formatting issue under certain regional settings
    • BMC Helix ITSM connector: Fixed duplicate CI record creation in CMDB
    • Microsoft SCCM connector: Improved UI usability for low-resolution screens
    • Red Hat Enterprise Virtualization connector: Fixed IP address parsing for hosts and VMs
    • Red Hat OpenShift connector: Fixed inventory file creation failure after aggregation
    • Red Hat OpenShift connector: Improved handling of null/invalid datetime values during API processing
    • Nutanix Acropolis connector: Improved handling of assigned and learned IP addresses
    • HPUD connector: Fixed duplicate matching records caused by identical versionid entries

     

    Customer Impact:

     

    New Features (SaveRawData – RHEV & vSphere)

    • The addition of the SaveRawData capability enables customers to capture raw API responses locally, providing greater transparency into source data and facilitating easier validation against connector output. This enhances troubleshooting efficiency, reduces reliance on extended support cycles, and enables faster diagnosis and resolution of connector-related issues.

    File-based Discovery (IP Formatting)

    • IP address values are now processed independently of system regional settings, ensuring consistent and accurate formatting across environments and eliminating discrepancies caused by locale-specific formatting differences in discovery data imports.

    BMC Helix ITSM Connector (Duplicate CIs)

    • Improved validation logic ensures that existing configuration items are correctly updated rather than duplicated, resulting in more accurate CMDB data and improved data reliability for downstream ITSM processes.

    Microsoft SCCM Connector (UI Issue)

    • User interface adjustments ensure that configuration form buttons remain visible even on lower screen resolutions, improving usability and accessibility for users operating in constrained display environments.

    Red Hat Enterprise Virtualization Connector (IP Parsing)

    • Enhanced IP address parsing ensures that host and virtual machine IP addresses are accurately captured from API responses, improving inventory completeness, licensing accuracy, and datacenter hierarchy representation.

    Red Hat OpenShift Connector (Inventory Data Creation Failure)

    • Resolution of the internal encryption issue ensures that inventory files are successfully generated after data aggregation, enabling reliable Snowpack creation and uninterrupted downstream processing.

    Red Hat OpenShift Connector (Datetime Handling)

    • Improved handling of null and malformed datetime values increases connector stability, reducing failures during test connection and data collection and enabling more consistent OpenShift data ingestion.

    Nutanix Acropolis Connector (IP Data Completeness)

    • Support for both assigned and learned IP addresses ensures more complete and accurate inventory data collection from Nutanix environments, improving data quality and visibility.

    HPUD Connector (Duplicate Matching Records)

    • Corrected mapping logic ensures that only a single valid record is matched when processing entries with identical versionid values, eliminating duplicate matching errors and improving overall data consistency and integrity.

      

    Release information

    Product: Snow Integration Manager

    Release Tier: Minor Release

    Release Version: 26.2.0

    Release Date: 10 June 2026

    Release Availability: GA

    Release Notes: Release Notes

    Product Documentation: SIM Documentation, ITSM Documentation

    Distribution method: Installer available for downloads here

    Expand Post
    • 89 views

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  1. liamLittlemore likes this.

  2. maurofossa asked a question.

    February 24, 2026 at 11:57 AM
    500 internal server errors on SAM

    We see lots of 500 internal server errors using SAM (SaaS).

    Authentication takes minutes, getting the (empty) computer search page requires 3 o 4 attempts before it's shown on screen, etc.

    Not a PC nor a network problem (happens everywhere).

     

    Opened request to support in the past, got answer "now it works". Wow.

    Yet, it still happens every day.

    Ideas?

     

    Expand Post
    • 97 views

  3. ErnestoFacio asked a question.

    September 22, 2025 at 5:33 PM
    Does not collect data for new servers

    In the RN150 server there are 617 IP's verified by the Appliance, in the portal we have data for only one IP, the first one we tested (3 months ago), we validate communications for every one DNS/IP and got a "Connection Failure" result for 5 of them:

    The Firewall rules do not have modifications recently and we create new firewall rules for each IP instead DNS, then tested again and got same result.

    Could you have some advice or suggestion?

    Expand Post
    • 198 views

  4. ChinmayN asked a question.

    December 6, 2024 at 1:29 PM
    my server has a SNOW agent installed & SIEM We have observed suspicious activity on the Windows Database Servers

    my server has a SNOW agent installed & SIEM We have observed suspicious activity on the Windows Database Servers.where we see that the command "for /f "tokens=1,2 delims=\\" %i in ('whoami') do net localgroup "ora_dba" "%i\%j" /ADD” was executed.. We observed use of the 'whoami' command and addition of “nt authority\system” to the "ora_dba" group.

    • 347 views

  5. piidelete_June2026 asked a question.

    November 11, 2024 at 2:01 PM
    M365 Doubling Data

    Just noticed in both SLM (SPE) and in Atlas (SAM CORE) the M365 module is doubling up subscriptions as the SIM data is including Disabled and Expired subscriptions.

     

    Only way to get round this is if you have the Atlas SaaS module you can select to remove the disabled subs via a filter.

     

    Support have a PRB record for this to be fixed in a new release of the SIM, just no idea when this will be released. So take care people with your M365 data analysis.

    Expand Post
    • 381 views

  7. Portal User asked a question.

    December 7, 2022 at 1:49 PM
    <ConnectionString> setting in snowserver.config

    What is a function of encrypted <ConnectionString> in Snow Inventory snowserver.config? Are they server name, database name, and user credentials stored in encrypted form (found in snowdoc)? When I migrate Inventory to a new server should I preserve it or just configure new settings like db connection?

     

    <Configuration>

     <Master>

      <License>

       <CompanyName>XXX</CompanyName>

       <LicenseKey>XXX</LicenseKey>

      </License>

      <ConnectionString>

       <Encrypted>XXXXXXXXXXXXXXXXXXXXX</Encrypted>

      </ConnectionString>

    Expand Post
    • 367 views
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