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  1. Official release of Snow Extender 26.2.0

     

    We are pleased to announce the release of Snow Extender 26.2.0

     

    This release delivers security enhancements based on recommendations from Flexera Product Security following penetration testing of Snow Extender.

     

    This release includes:

     

    • Snow Atlas API access: Enhanced authentication controls to ensure that only authenticated requests are forwarded to the configured Snow Atlas API endpoints.
    • Snow Atlas API credentials: Improved protection of credentials used to access Snow Atlas API endpoints.

     

    Release information

     

    Product: Snow Extender

    Release Tier: Minor Release

    Release Version: 26.2.0

    Release Date: 2026-09-21

    Release Availability: GA

    Release Notes: Snow Extender 26.2.0 Release Notes

    Product Documentation: Snow Extender Documentation

    Distribution method: Installer available for download from the Snow Atlas user interface.

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    • Where can I Download it ? I see only Version 26.1.0 thanks

      imageimage 

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  2. Invoice Submission Failing with "Application Does Not Exist in Applications Database" Validation Errors

    We have ingested a licence invoice, and while the applications were found in the Applications Database, the submission fails with validation errors stating that the application names do not exist.

     

    Has anyone encountered this issue before? The applications can be found when searched, but invoice submission returns the errors shown in the attached screenshot. Any advice would be appreciated.

     

    I should note that I successfully ingested an invoice yesterday with no errors. Today however..

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    • JohnSorensenDK (Flexera Software)

      @tom.griffith@wiltshire.gov.uk​ 

      I can see that you're troubleshooting your specific issues with Flexera Support. Please share its resolution (when you get there) with the forum members if you think others will benefit from it.

       

      Thanks,

      John Sorensen

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  3. License Marked as AI in All Licenses Tab Not Returned in Custom Report created for AI Licenses

    In our Flexera One, we have a dedicated column for AI (which can be filled with Yes/No) for All Licenses tab. I have also attached the reference image for the same. All the AI licenses procured have the AI column filled as Yes.Now the issue is that when I created a custom report which gives me the list of all licenses with AI selected as Yes, this particular license is not coming in the report. What could be the reason behind this? For further information, this particular license is coming from the Flexera One SaaS ConnectorCustom Report with no ServiceNow licenseAll Licenses with AI Colunm

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    • JohnSorensenDK (Flexera Software)

      @Lucwan10​ 

      I would recommend that you contact Flexera Support in this context for assistance with troubleshooting this issue, if you haven't already. And please share its resolution with the forum members if you think others will benefit from it.

       

      Thanks,

      John Sorensen

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  4. EA Release notification: Edit of multiple licenses (standard fields) in SAM on Snow Atlas

     

    Release summary:

    We are excited to introduce Edit of multiple licenses (standard fields) in SAM on Snow Atlas. This enhancement enables you to update multiple licenses in a single operation, directly from the Licenses list, eliminating repetitive manual updates and reducing reliance on APIs, imports, or technical support.

     

    What’s included?

    • Multi-editing capability: Select and update up to 10,000 licenses across different license metrics and assignment types, updating only the fields that are applicable to the selected licenses.
    • Standard field updates: Modify key license attributes across multiple records simultaneously.
    • In-app experience: Perform all updates directly from the Licenses list without APIs, imports, or external tools.
    • Permission consistency: Use existing edit permissions with no additional configuration required.
    • Audit log support: Multi-edit updates are recorded in the audit log, providing visibility into changes made across licenses.
    • For each license value or setting:
      • Only changed values are updated.
      • If the selected licenses share the same value, it appears in the edit view.
      • If the selected licenses have different values before the change, you will see "Values differ" in the edit view.

     

    Why this matters?

    • Simplifies organizational changes: Update ownership, cost center, department, or other standard fields across hundreds of licenses after mergers, acquisitions, restructures, or team changes.
    • Supports mixed license estates: Apply updates across licenses with different license metrics and assignment types in a single operation, reducing the effort required to maintain diverse software portfolios.
    • Accelerates data cleanup initiatives: Correct outdated or inconsistent license information across large numbers of licenses without editing each record individually.
    • Improves data consistency: Ensure common attributes remain aligned across the license estate, reducing errors and improving reporting accuracy.
    • Reduces technical dependency: Enables users to perform large-scale updates directly in the product without relying on APIs, imports, or technical teams.
    • Saves significant time: Activities that previously required numerous manual updates can now be completed in a single operation, freeing teams to focus on compliance, optimization, and vendor management.

     

    What’s next?

    • Support for editing of custom fields for licenses is planned for Q4 and is currently in development.

     

    Release info:

    • Release date: 08th October 2026
    • Product domain: SAM on Snow Atlas
    • Release availability: Early Access (EA)

     

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  5. Software Investigations in Snow Atlas: Q&A on 4th November - Reminder to submit your questions

    Hello Everyone,

    Have a question about investigating software in Snow Atlas? Join us for a forum based Q&A on using the Files per computer report.

    [Wednesday 4 November 2026 3.30p.m GMT/ 10.30a.m ET]

    Whether you're new to software investigations or even if you have used the Files per computer report for years,bring your questions.

    Submit your question advance [Question form link]

    Return to this thread on the day: Comments are currently closed and will open at 3.30 p.m GMT/ 10.30 a.m ET on 4th November, when our experts will begin answering questions. You will be able to ask new questions and follow up on answers here.

    Already submitted a question through the form? We will add it to the discussion - no need to submit it again.

    Reminder: There is no webinar or videocall, and no event registration is required. Sign in to the Flexera Community to participate, or return afterwards to read the discussion.

     

    image.png 

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    This post is closed.
  6. Eptura Products on Invoice Not Found in Snow License Manager

    Hi Everyone,

    I am currently adding a new license entitlement in Snow License Manager and have encountered an issue.

    When I search for Eptura products, Snow only returns 4 products. However, none of these product names match the product names shown on our supplier invoice.

    Because of this, I am unable to determine which application should be linked to the license entitlement.

    Could anyone please advise on the following:

    1. How can I identify the correct Snow application when the invoice product name is different?
    2. Is there a way to view product aliases or alternate names in Snow?
    3. If the product is not available in Snow's recognition catalog, what is the recommended approach for adding the license?
    4. Should a custom application be created in such cases?

    Any guidance or best practices would be greatly appreciated.

    Thank you

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  7. ANNOUNCEMENT: "Files per computer" report Reimagined, Complete, Performant, and Trusted

     

    We are introducing two major enhancements to the Files per Computer report:

    Performance and reliability improvements

    1. These have been significantly improved through enhancements to data processing and data loading mechanisms.
    2. As a result, report data is loaded and displayed much faster, overall processing performance is improved, and additional mechanisms have been introduced to provide better visibility in case data is not processed as expected.

     

    Control over Linux and Unix raw software data inclusion

    1. You can now manage the inclusion of Linux/Unix data in the report via a new setting in the UI (SAM Core settings → Asset management → Files per computer report)

     

    When enabled, Linux and Unix raw software data is included in the report. Because this data can significantly increase report volume, we recommend enabling it only when necessary, as it may impact report processing time and overall performance.

     

    After enabling the setting, the data becomes visible once:

    1. The relevant computers report new inventory data, and
    2. The overnight data maintenance process completes.

     

    If the setting is disabled, the data is removed from the report after the next overnight data maintenance process.

     

    Example

    • Inventory reported: June 10
    • Overnight processing completes: June 11 (early morning)
    • Data visible in report: June 11

    If the setting is later disabled on June 12, the Linux/Unix data will no longer appear in the report after the overnight processing completes on June 13.

     

    For more information, please check the following link docs.flexera or feel free to contact me (aleksandar.chubrinoski@flexera.com).

     

    Kind regards,

    Aleksandar Chubrinoski.

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  8. Release Notification on SAM Core - Snow Atlas: Updated licensing compliance for VMware vSphere

     

    To align with the latest VMware subscription model introduced by Broadcom, Snow Atlas now includes enhanced compliance logic and reporting capabilities:

    • Core-based licensing compliance: License compliance is now calculated based on the latest VMware subscription model, which requires a minimum of 16 cores per CPU.
    • Updated License compliance summary report: The report now reflects the core-based licensing logic, ensuring accurate tracking and reporting of VMware entitlements.
    • VMware bundle categorization: SAM on Snow Atlas now identifies and categorizes VMware bundles in accordance with the latest Broadcom licensing structure.

     

    Why this matters:

    Previously SAM core did not account for the minimum requirement of 16 cores per CPU when calculating license requirements for the VMware vSphere family. This could result in incorrect "over assignment" flags for servers that actually met the licensing threshold. With this enhancement, compliance calculations now correctly apply the per-CPU minimum, giving you an accurate license position.

     

    Quality:

    This release has been validated through:

    • VMware licensing logic: The updated VMware vSphere licensing rules (covering VVF, VVS, VCF, and associated bundles ) have been validated through manual functional testing to ensure that compliance calculations correctly reflect the new per-CPU core-based minimum requirements.
    • Compliance reporting: The License compliance summary report has been tested end-to-end to confirm it accurately reflects the updated licensing rules.

     

    Release info:

    ·       Release date: June 22, 2026

    ·       Product domain: SAM on Snow Atlas

    ·       Release availability: GA

    ·       Product documentation: VMware vSphere 8.0 Enterprise Plus | Snow Atlas Documentation

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  1. Offline installer for SLM 26.2 & 26.3

    When I try to run Snow Update service on our single Snow server that is hosting SLM, SIM & Inventory Server, it fails and the error details make it look like it's trying to downgrade the database? Anyone have any offline installers (for Internet restricted server) for SLM 26.2 & 26.3? When I go to the website & click on "Latest Version" it downloads SnowLicenseManagerSetup_9.32.0 instead.

     

    image


  2. Report full computer name instead of Hostname

    We are using Snow License Manager on-prem Version 26.3 Build 9732 with the snow inventory agent 7 insatalled on Windows 2016+ servers and Linux Servers. We noticed that the 'Computer Name' column in the inventory is reported as the HostName . For example if the computer DNS name is systemA.lab.net it's reported as systemA.

     

    Q: How can we get it to show the full computer name including domain?


  3. Domain Name Inventory Inconsistencies

    We are using Snow License Manager on-prem Version 26.3 Build 9732 with the snow inventory agent 7 insatalled on Windows 2016+ servers and Linux Servers. We noticed that the domain name is reported as the domain ShortName (down-level domain name) on Windows whereas on Linux the FQDN of the domain is reported. For example if the domain is lab.net on Linux it's reported as lab.net but on windows as LAB.

     

    Q: How can we get Windows to report the FQDN of the domain it's joined to?

     


  4. Why does my DataExplorer backup give me an unhandled exception during Snow Inventory upgrade?

    I cannot run the Snow Inventory Data Explorer (a prompt from the Snow Inventory installer) to export all my computers from Snow (to back it all up prior to an upgrade) while I'm trying to upgrade Snow Inventory Server from v6 to v25.1.

     

    When I run the installer it asks for the SQL db connections (which I think are correct because I can login to SQL from that machine as that account) but it gives me an unhandled exception error saying it invalid object name 'client' (see exception below) and then just crashes. I couldn't find any logs in Event Viewer nor any for DataExplorer under C:\Program Files\Snow Software\Logs\ directory.

     

    I'm upgrading the following components versions below, is there any way to get this data backed up without having ot go through the DataExplorer backup process? Any assistance would be greatly appreciated, thanks in advance!

    Inventory 6 -> 25.1

    LicenseMgr 9 -> 26.1

    Integration 6.3 -> 26.2

     

     

     

    Unhandled Exception (truncated):

     

    ************** Exception Text **************

    System.Data.SqlClient.SqlException (0x80131904): Invalid object name 'Client'.

      at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

      at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

      at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

      at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()

      at System.Data.SqlClient.SqlDataReader.get_MetaData()

      at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted)

      at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)

      at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

      at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

      at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)

      at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)

      at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)

      at SnowSoftware.DB.DataFactory.ExecuteSPDataSet(String StoreProcName, String[] ParamNames, String[] ParamValues) in c:\Development\Snow Data Transfer\Source\DataFactory.cs:line 37

      at SnowSoftware.SnowDataTransfer.TransferManager.GetComputerList(String connectionString, String siteName, String computerName) in c:\Development\Snow Data Transfer\Source\TransferManager.cs:line 43

      at SnowSoftware.SnowDataTransfer.frmMain._btnTransfer_Click(Object sender, EventArgs e) in c:\Development\Snow Data Transfer\Source\frmMain.cs:line 218

      at System.Windows.Forms.Control.OnClick(EventArgs e)

      at System.Windows.Forms.Button.OnClick(EventArgs e)

      at System.Windows.Forms.Button.WndProc(Message& m)

      at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    ClientConnectionId:400a19c0-0677-44cc-a603-4c153db35a40

    Error Number:208,State:1,Class:16

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  5. Custom Metrics in Atlas.
    How do I enter a manual figure for and Application where I've ensured that the Custom Metric is added to the Application?

     

    Having created Custom Fields, against the Organization category, and associated complementing Custom Metrics, how do I set a manual figure for such an Application? I've ensured that the Custom Metric is added to the Application.

     

    Thanks,

    Warren

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