sanjiv.chokshi@citicpacificmining.com asked a question.
I cannot see the Download option anywhere to download the latst version of Snow Optimizer for SAP
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PiyaBasu asked a question.
Need access download snow optimizer for SAPPlease provide me the access to download it
Pernilla Lindsten (Flexera Software)
Updated Best Practice for Large Environments
Hey Snow Globe Community Users!
Not sure that you have seen, we have updated the Best Practice for Large Environments. Very useful for you as it provides best practice guidelines and recommendations for the installation, maintenance, and performance optimization of Snow Software products.
I also like to take the opportunity to promote you to use our Snow Docs portal, this is where you will find documentation to help you install, configure and use Snow Software products.
Kind Regards
Pernilla Lindsten
Snow Software Support
Expand PostHi @Pernilla Lindsten (Flexera Software)​ ,
Could you please provide this Best practice document as it is not present on the link shared in the above article
DavidH asked a question.
Cannot view all the support tickets for my organisationWith the old community, I used to be able to see all the support cases for my organisation. However, on the new community it looks like I can only view my own cases.
Would it be possible to reinstate that? We really need a way to see all our support tickets.
Thanks, David
Expand PostQuestion with a best answer. Best Answer
We've now added a Contact list to the Account Management page so that you can view all Contacts against your Account.
This page is only visible to those granted with Portal Super User access which can be granted by a Snow employee knowledgeable on your account, such as your Account Owner or CSM.
q155344 asked a question.
Other OrgID info not showing in tablesSo I was running the following query
select l.FullName, l.Email, l.Location, c.HostName, x.Name from SnowLicenseManager.dbo.tblUserInfo l
inner join SnowLicenseManager.dbo.tblComputerUsers k on l.UserID = k.UserID
inner join SnowLicenseManager.dbo.tblComputer c on k.ComputerID = c.ComputerID
inner join SnowLicenseManager.dbo.tblComputerApplications a on c.ComputerID =a.ComputerID
inner join SnowLicenseManager.dbo.tblApplication x on a.ApplicationID = x.ApplicationID
where x.Name like 'ActivePerl 5' and k.MostFrequent = 1I thought all was well until I realized that this was only pulling info for the main OrgID. For example we have Org123 and Org123/Dev.
Anyone know why these tables are only pulling data for the one OrgID?
Expand Post1 of 4 - Hi Andrew I just can not test it, and send a SQL. Only an idea. Is it possible that your computers in Dev do not have a user? You only used inner joins. So when there is no computeruser then you will not get results. Perhaps it may help to use an outer join when you join tblcomputer and tblcomputerusers and for that test then remove the condition mostfrequent =1 Then you can check if all computers with Activeperl5 should be listedExpand Post
q155344 asked a question.
SNOW REVERTING SERVER NAMESWe have updated server names in our environment but every time that we do so snow then reverts their names back to what they were previously in service now. For example we take SERVER123 gets its name changed to SERVER123_retired Snow then reverts the name of SERVER123_retired back to SERVER123
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6 Chatter Feed Items
Hi Tim
We have already sent a PO to Flexera and the contract activation date was 31.10.2025. I urgently need a new license key for SOS and also acess to the download centre to downloa the SAP transports for the latest version of SOS. Adriano Zabala and Chris D'Agostino (see their details below) are aware of this but I am still waiting for my request to be actioned. This has now become very urgent and your help is requested.
Adriano Zabala
Renewals Account Manager
Flexera APAC
+61 472 921 074
adriano.zabala@flexera.com
www.flexera.com
Chris D’Agostino
Senior Director, Renewals
Flexera
Phone: +1512-626-1830
Email: chris.dagostino@flexera.com
flexera.com
Kind regards
Sanjiv