SLM 9.3.02 - unable to download update package

7 years ago

Can you check the offline update please? Also do you have activate the cdn option in the snow update service? Please check this: Support: Could not download update package - Snow Update Service (SUS) Authored by Shahid Nawaz • 12mo ago • 764 Views • (*) (*) (*) (*) (*) Issue – Snow Update Server does not download the updates for latest version of Snow License Manager. The following error is found in the Snow Update Service log file when trying to update to Snow License Manager 8.3 (found on the Snow Application Server in %:\Program Files\Snow Software\Logs\UpdateService): yyyy-mm-dd hh:mm:ss [InstallationWorker] ERROR SnowSoftware.Update.ProductUpdate [()] - Checksum (115083028) was different from specified (394664497) for file 355.zip yyyy-mm-dd hh:mm:ss [InstallationWorker] INFO SnowSoftware.Update.ProductUpdate [()] - Beginning to download v 8.3.00 for Snow License Manager Enterprise Edition (UR# 355). yyyy-mm-dd hh:mm:ss [InstallationWorker] DEBUG SnowSoftware.Update.Product [()] - No previous license key, cannot reset the current one. yyyy-mm-dd hh:mm:ss [InstallationWorker] ERROR SnowSoftware.Update.ProductUpdate [()] - Could not download update package v 8.3.00 for Snow License Manager Enterprise Edition (UR# 355). System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) --- End of inner exception stack trace --- at System.Net.ConnectStream.EndRead(IAsyncResult asyncResult) at System.Net.WebClient.DownloadBitsReadCallbackState(DownloadBitsState state, IAsyncResult result) --- End of inner exception stack trace --- Environment – Found in Snow License Manager (SLM) 8.3 – Snow Update Service (SUS) Resolution – Use SUS Client - Azure CDN(Content Delivery Network) Follow the instructions below to enable CDN support for the SUS client. On the SUS client machine, launch regedit.exe and navigate to the registry keypath HKEY_LOCAL_MACHINE\SOFTWARE\Snow Software\Snow Update Service . Right-click on the Snow Update Service node and choose New > String Value . Set Value Name to UseCDN and Value data to True . If the client was started when you made the changes, it needs to be restarted in order for the changes to take effect. The windows service does not require restarting. Any servers protected by a corporate firewall need to allow outgoing traffic for the domain snowsoftwareupdates.azureedge.net on port 443 (HTTPS). https://snowprod.service-now.com/support/?sys_kb_id=ee2e9bf2db025f8071c168684b96191c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=489416c4db104858071aef3c0b96193f

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LarsReifegerste
7 years ago
Can you check the offline update please? Also do you have activate the cdn option in the snow update service? Please check this: Support: Could not download update package - Snow Update Service (SUS) Authored by Shahid Nawaz • 12mo ago • 764 Views • (*) (*) (*) (*) (*) Issue – Snow Update Server does not download the updates for latest version of Snow License Manager. The following error is found in the Snow Update Service log file when trying to update to Snow License Manager 8.3 (found on the Snow Application Server in %:\Program Files\Snow Software\Logs\UpdateService): yyyy-mm-dd hh:mm:ss [InstallationWorker] ERROR SnowSoftware.Update.ProductUpdate [()] - Checksum (115083028) was different from specified (394664497) for file 355.zip yyyy-mm-dd hh:mm:ss [InstallationWorker] INFO SnowSoftware.Update.ProductUpdate [()] - Beginning to download v 8.3.00 for Snow License Manager Enterprise Edition (UR# 355). yyyy-mm-dd hh:mm:ss [InstallationWorker] DEBUG SnowSoftware.Update.Product [()] - No previous license key, cannot reset the current one. yyyy-mm-dd hh:mm:ss [InstallationWorker] ERROR SnowSoftware.Update.ProductUpdate [()] - Could not download update package v 8.3.00 for Snow License Manager Enterprise Edition (UR# 355). System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) --- End of inner exception stack trace --- at System.Net.ConnectStream.EndRead(IAsyncResult asyncResult) at System.Net.WebClient.DownloadBitsReadCallbackState(DownloadBitsState state, IAsyncResult result) --- End of inner exception stack trace --- Environment – Found in Snow License Manager (SLM) 8.3 – Snow Update Service (SUS) Resolution – Use SUS Client - Azure CDN(Content Delivery Network) Follow the instructions below to enable CDN support for the SUS client. On the SUS client machine, launch regedit.exe and navigate to the registry keypath HKEY_LOCAL_MACHINE\SOFTWARE\Snow Software\Snow Update Service . Right-click on the Snow Update Service node and choose New > String Value . Set Value Name to UseCDN and Value data to True . If the client was started when you made the changes, it needs to be restarted in order for the changes to take effect. The windows service does not require restarting. Any servers protected by a corporate firewall need to allow outgoing traffic for the domain snowsoftwareupdates.azureedge.net on port 443 (HTTPS). https://snowprod.service-now.com/support/?sys_kb_id=ee2e9bf2db025f8071c168684b96191c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=489416c4db104858071aef3c0b96193f
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Community Manager (Flexera Software)
7 years ago
Hi Gonçalo, I've seen this question coming today from some people, so I'm wondering if there's a general issue with our SUS. Did you already open a case to our Support? So they are informed. Cheers. Ester Memoli Customer Success Manager EMEA Snow Software srl - Milano - Italia
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Morgado
7 years ago
I've used the offline as workaround. It worked fine. Thanks.
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SamuelBaughan
7 years ago
Sometimes, the dowload is a bit temperamental ... We had a period when the manual download was our only working method. Now it is better but the updates fail a couple of times before applying.
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