NEWSLETTER: Your customer newsletter 

Date: May 28, 2026

We’re excited to bring you the second edition of the Flexera customer newsletter for 2026. This month, we’re excited to share some resources designed to help you get even more value from your partnership with Flexera:

• Last week we shared with you our latest product releases across Flexera One and Snow Atlas 
• If you followed ServiceNow’s Knowledge 2026 announcements, you likely saw a clear shift - AI and automation are advancing rapidly, but outcomes hinge on having complete, trusted, and validated data behind every action. 
• We kicked off the Flexera LIVE roadshow last week in Houston and are heading to the next seven cities worldwide

Explore the full customer newsletter here > 

New Here? Here’s How to Ask a Great Question

In the Flexera Community you can post a question or share your own information: Asking a clear, well-structured question helps you get faster, more useful answers from our members and product experts.

Make your post standout with a good title

This makes it easy for others to understand your issue at a glance. Include key terms like the product, feature, or error. Short, specific titles are easier to find and more likely to get responses.

• Good title example: How do I test Snow Agent Connection/Flexera One: Usage data not updating”
• Not so good: Help! Error message:

Add the right level of detail

Help others help you by sharing context:

• What are you trying to achieve?
• What’s happening vs what you expected?
• What have you already tried?
• Any error messages or logs (sanitised)

Include helpful details like product version, environment (SaaS/on-prem, OS), and screenshots where relevant. Please avoid sharing sensitive information.

Use Topics to reach the right experts

Topics (tags) help categorise your post and surface it to members who follow those areas. Adding the right topics increases visibility and speeds up responses.

Post in the right product area

Make sure your question is in the correct forum (e.g. questions on Revenera solutions should be routed to the Revenera Community) so it reaches the right audience. Here is a short guide on where to post.

Once your question is resolved, mark the most helpful reply as the 'Best Answer', this highlights the solution and makes it easier for others to find quickly. Remember to sign in to reply, like, and follow Topics to stay engaged.

Our Community is here to help, jump in and ask your question!

Ask the Experts: Microsoft 365 License data in Flexera One

Date/Time: Wednesday 10th June 2026 3.30pm - 4.30pm BST/10.30am-11.30am EST

We’re launching a new Ask the Experts Community Q&A focused on common Microsoft 365 License data questions in Flexera One Saas Manager. During the scheduled Q&A window, Flexera experts will be available in the community to answer customer questions directly within the Q&A thread.

Please note this is not a webinar, there is no registration required – simply log into the community and participate in the Q&A thread during the scheduled window.

Our first topic will be on Microsoft 365 License data in Flexera One: Specifically, situations where things don’t quite line up e.g license counts don’t match expectations, users appear unlinked, or data just doesn’t look right

How it works

• Submit your question ahead of time using the form below
• Return to the Q&A thread in the Flexera Community on Wednesday 10th June during the scheduled Q&A window
• Flexera experts will respond directly in the Q&A thread
• Pre submitted questions will be prioritised.

Submit your question here [Submission link]

What you can ask in this session

 Topics related to Microsoft 365 License data on Flexera One Saas Manager

1.   How Microsoft 365 data should flow

2.   Expected behaviour: When to investigate vs expected behaviour

3.   How to spot if there is any missing or mismatched data

4.   How to quickly sanity-check Microsoft 365 license totals, assigned seats, and “consumed” numbers in Flexera One

Expert Panel:

• Dawn Hoagland, Senior Solutions Architect -Flexera
• Brad Akhers, Senior Solutions Architect -Flexera
• John Suehr, Solutions Architect- Flexera
• Toby Ivens Senior Solution Architect- Flexera

Submit a question: [Submission link]

Questions submitted by 5th June 2026 are more likely to be covered during the discussion.   If you’d like a calendar reminder, you can request one in the form.

The discussion thread will remain open throughout the session for follow up questions and conversation.

Who’s attending ServiceNow Knowledge (May 5–7)?

Hi everyone,

We’ll be at ServiceNow Knowledge (May 5- 7) in Las Vegas next week and we’re looking to connect in person:

With Knowledge putting major emphasis on AI, automation, and execution across the Now Platform this year, many teams are focused on a core question: how do you ensure the data behind those workflows is trusted, accurate, and fit for real business outcomes?

If you’ll be in Las Vegas, we’re looking to connect with customers who want to talk through where stronger technology intelligence can improve ServiceNow outcomes—across areas like CMDB, ITAM, and AI‑driven workflows—and how Flexera should best support those priorities within your ServiceNow ecosystem.

This is not a sales pitch or demo just a focused, in‑person conversation around the outcomes you’re trying to drive.

👉 If you’ll be there and open to connecting comment below,  we’ll follow up directly to coordinate.

Get the most out of Flexera Forums

Flexera Community forums are a place to connect, learn, and share knowledge with peers across the Flexera community, whether you’re just getting started or deep into your product journey.

To make sure your questions get seen by the right experts and your insights reach the people who need them most, we’ve put together this quick guide on how to navigate our "third space."

What is this space for?

The forums are a collaborative space where peers help peers. You’ll often see Flexera staff participating however the forums are not a replacement for official support.

Before You Post

A few quick checks can help you get faster, more relevant answers responses:

• Search First: Check our documentation and existing discussion threads - your question may already be answered in a forum post, doc, or learning resource
• Start Fresh: If you find a helpful thread that is over a year old, don't reply to it, create a new post instead to ensure it gets fresh eyes.
• Check the Guidelines to understand what works best in this space
• Location Matters: To ensure your post doesn't get "lost in the noise," always post directly within a specific forum category or tag it correctly (see our "Where to Post" guide below).

Where Should I Post?

For the best visibility and the fastest response times, we recommend aligning your posts with these main solution hubs:

• Flexera One: Covers ITAM, Cloud Cost Optimization, SaaS Management, Automation, and the ServiceNow App
• Snow Atlas: For all topics related to our cloud‑native SaaS management and technology intelligence platform
• Snow License Manager: For Snow License Manager–specific questions
• FlexNet Manager: Dedicated hub for FlexNet Manager Suite topics
• AdminStudio: For application packaging, compatibility, and deployment
• App Portal / App Broker: For software self‑service, request, and fulfillment questions

Pro-Tip: Always manually tag one of the major forums above. If a post isn't tagged to a specific forum category, our experts might miss it!

Need Official Support?

If you’re facing a technical bug or a mission-critical issue that requires a formal ticket, our [Support Hub] is the place to go.

Happy Posting! We can’t wait to see what you’ll share next.

Now available: Flexera AI Pulse Report 2026

Most of organizations are using generative AI, but many are struggling with governance and risk as adoption scales. Our first annual AI Pulse Report shows where teams are losing visibility and what leaders are doing to turn AI into measurable business value. You can read the full report here.

What has been the hardest for you so far: cost control, governance, or proving value?

Hello all,

Quick community shoutout to start the month.

⭐Big thanks to @Mitsuki​  @sudharsan​  @Harpreet Kaur​ and @Max_Schoenhuber​  for this helpful thread on checking database usage in Snow License Manager

🚀And to @atique​ @mag00_75​  for consistently jumping in with solutions and examples.

If you haven’t checked in recently, here are a few things worth a look:

What’s new:

• Flexera Live Roadshow series

• Flexera Docs page refresh →  Flexera Documentation

• Early Access: Bulk lifecycle management in Flexera One

From the community:

[Flexera One]

• Cloud Sustainability — Carbon Like Cash (Q1 2026 release) https://community.flexera.com/s/feed/0D5PL00000ppoNP0AY

• Inventory Beacon 25.3.0 — 64-bit conversion (action needed) https://community.flexera.com/s/feed/0D5PL00000pmhod0AA

Keep asking, answering and liking – it all helps!

Thank you for participating in the community, and happy Easter to those who celebrate. See you back here next week.

Update: Improved Flexera Documentation Site

Flexera is launching a new-looking documentation site. This site offers:

• A new, welcoming landing page that offers a faster way to access any product
• Global, powerful search capabilities to find content across all product documentation, Flexera.com, and the Flexera Community
• A consistent, cohesive design across the site.

You can access the site at the same location as before: Flexera Documentation. Alternatively, you can access it from the Flexera Community or the Support Hub. Your bookmarks will still work.

Have feedback? Please use the feedback button which can be found on every page of the site.

The Flexera Community team