Community

New Here? Here’s How to Ask a Great Question

In the Flexera Community you can post a question or share your own information: Asking a clear, well-structured question helps you get faster, more useful answers from our members and product experts.

Make your post standout with a good title

This makes it easy for others to understand your issue at a glance. Include key terms like the product, feature, or error. Short, specific titles are easier to find and more likely to get responses.

• Good title example: How do I test Snow Agent Connection/Flexera One: Usage data not updating”
• Not so good: Help! Error message:

Add the right level of detail

Help others help you by sharing context:

• What are you trying to achieve?
• What’s happening vs what you expected?
• What have you already tried?
• Any error messages or logs (sanitised)

Include helpful details like product version, environment (SaaS/on-prem, OS), and screenshots where relevant. Please avoid sharing sensitive information.

Use Topics to reach the right experts

Topics (tags) help categorise your post and surface it to members who follow those areas. Adding the right topics increases visibility and speeds up responses.

Post in the right product area

Make sure your question is in the correct forum (e.g. questions on Revenera solutions should be routed to the Revenera Community) so it reaches the right audience. Here is a short guide on where to post.

Once your question is resolved, mark the most helpful reply as the 'Best Answer', this highlights the solution and makes it easier for others to find quickly. Remember to sign in to reply, like, and follow Topics to stay engaged.

Our Community is here to help, jump in and ask your question!

Who’s attending ServiceNow Knowledge (May 5–7)?

Hi everyone,

We’ll be at ServiceNow Knowledge (May 5- 7) in Las Vegas next week and we’re looking to connect in person:

With Knowledge putting major emphasis on AI, automation, and execution across the Now Platform this year, many teams are focused on a core question: how do you ensure the data behind those workflows is trusted, accurate, and fit for real business outcomes?

If you’ll be in Las Vegas, we’re looking to connect with customers who want to talk through where stronger technology intelligence can improve ServiceNow outcomes—across areas like CMDB, ITAM, and AI‑driven workflows—and how Flexera should best support those priorities within your ServiceNow ecosystem.

This is not a sales pitch or demo just a focused, in‑person conversation around the outcomes you’re trying to drive.

👉 If you’ll be there and open to connecting comment below,  we’ll follow up directly to coordinate.

Get the most out of Flexera Forums

Flexera Community forums are a place to connect, learn, and share knowledge with peers across the Flexera community, whether you’re just getting started or deep into your product journey.

To make sure your questions get seen by the right experts and your insights reach the people who need them most, we’ve put together this quick guide on how to navigate our "third space."

What is this space for?

The forums are a collaborative space where peers help peers. You’ll often see Flexera staff participating however the forums are not a replacement for official support.

Before You Post

A few quick checks can help you get faster, more relevant answers responses:

• Search First: Check our documentation and existing discussion threads - your question may already be answered in a forum post, doc, or learning resource
• Start Fresh: If you find a helpful thread that is over a year old, don't reply to it, create a new post instead to ensure it gets fresh eyes.
• Check the Guidelines to understand what works best in this space
• Location Matters: To ensure your post doesn't get "lost in the noise," always post directly within a specific forum category or tag it correctly (see our "Where to Post" guide below).

Where Should I Post?

For the best visibility and the fastest response times, we recommend aligning your posts with these main solution hubs:

• Flexera One: Covers ITAM, Cloud Cost Optimization, SaaS Management, Automation, and the ServiceNow App
• Snow Atlas: For all topics related to our cloud‑native SaaS management and technology intelligence platform
• Snow License Manager: For Snow License Manager–specific questions
• FlexNet Manager: Dedicated hub for FlexNet Manager Suite topics
• AdminStudio: For application packaging, compatibility, and deployment
• App Portal / App Broker: For software self‑service, request, and fulfillment questions

Pro-Tip: Always manually tag one of the major forums above. If a post isn't tagged to a specific forum category, our experts might miss it!

Need Official Support?

If you’re facing a technical bug or a mission-critical issue that requires a formal ticket, our [Support Hub] is the place to go.

Happy Posting! We can’t wait to see what you’ll share next.

Hello all,

Quick community shoutout to start the month.

⭐Big thanks to @Mitsuki​  @sudharsan​  @Harpreet Kaur​ and @Max_Schoenhuber​  for this helpful thread on checking database usage in Snow License Manager

🚀And to @atique​ @mag00_75​  for consistently jumping in with solutions and examples.

If you haven’t checked in recently, here are a few things worth a look:

What’s new:

• Flexera Live Roadshow series

• Flexera Docs page refresh →  Flexera Documentation

• Early Access: Bulk lifecycle management in Flexera One

From the community:

[Flexera One]

• Cloud Sustainability — Carbon Like Cash (Q1 2026 release) https://community.flexera.com/s/feed/0D5PL00000ppoNP0AY

• Inventory Beacon 25.3.0 — 64-bit conversion (action needed) https://community.flexera.com/s/feed/0D5PL00000pmhod0AA

Keep asking, answering and liking – it all helps!

Thank you for participating in the community, and happy Easter to those who celebrate. See you back here next week.

Update: Improved Flexera Documentation Site

Flexera is launching a new-looking documentation site. This site offers:

• A new, welcoming landing page that offers a faster way to access any product
• Global, powerful search capabilities to find content across all product documentation, Flexera.com, and the Flexera Community
• A consistent, cohesive design across the site.

You can access the site at the same location as before: Flexera Documentation. Alternatively, you can access it from the Flexera Community or the Support Hub. Your bookmarks will still work.

Have feedback? Please use the feedback button which can be found on every page of the site.

The Flexera Community team

New! Known Issues page now available

We’ve introduced a new Known Issues page in the Community Support Hub to help you quickly check whether an issue you’re experiencing is already known and being actively investigated by our teams.

On this page, you can:

• View confirmed known issues
• Search or filter by product or solution
• Stay informed as issues progress toward resolution

View the Known Issues page here: Known Issues

(Login required)

Browse through the list, search using search box or use the filtering option to narrow the list to a specific solution.

Please remember to login to read the Known Issue article.

We will continue to improve the visibility of these updates over time. If you have feedback or suggestions, feel free to share them in the comments.

The Flexera Community Team

Member of the Month: Jan 2026

Huge shoutout to @swannd​ 🌟 for sharing this tip on filtering out excess data for better reporting.

Read the full post here https://community.flexera.com/s/feed/0D5PL00000mNLPz0AO

📢Open Questions from this week(29th Jan)

Hello Everyone 👋

Posting early this week from our SKO event! We have a few technical questions still looking for expert insights.

If you've solved these in your own environment, jump in:

  WIFM (What’s in it for you?): Bragging rights and community karma?💁‍♀️

Questions

1. CCO - How to depict Azure Portal Billing costs vs Azure Portal Usage costs? 
2. Will the new version 25.x have a field for "Inventory Source"?
3. Duplicate AIX devices with same serial after Tanium integration to FNMS 2025 R2
4. SnowInventoryFileExtractor goes out of memory
5. How to update DIS services in Snow

Note: Some of these questions span multiple products, I'm posting here to reach our most active experts.

Thanks for helping out! Back to SKO, see you in the forums! 🚀