ITSM & Automation

Official release of Snow Integration Manager 26.3.0

We are pleased to announce the release of Snow Integration Manager 26.3.0

This release includes: 

·      Oracle Linux Virtualization Manager connector: Added a new connector for collecting inventory from OLVM environments into SAM on Snow Atlas and Snow License Manager.

·      Discovery data from file connector: Added support for populating the DiscoveryDate field in discovery manifests.

·      ServiceNow ITSM connectors: Added a configurable page size for computer data retrieval.

·      ServiceNow ITSM connectors: Fixed OAuth authentication through connector-configured proxy servers.

·      HCL BigFix connector: Fixed duplicate device identity attributes that could cause incorrect device merges.

·      VMware vSphere connector: Fixed BIOS serial-number formatting for inventoried virtual machines.

·      VMware vSphere connector: Fixed proxy configuration restoration after aggregation.

·      BMC Discovery connector: Improved handling of software records with missing names.

·      HCL BigFix connector: Fixed missing records when processing large paginated datasets.

·      Microsoft Hyper-V connector: Fixed authentication for service accounts specified in UPN format.

·      Red Hat OpenShift Virtualization connector: Corrected host and datacenter identity mapping.

·      Snow XML connector: Improved processing of network adapter data without a MAC address.

·      HCL BigFix connector: Improved validation of software-instance and software-metric inclusion rules.

Customer Impact:

Oracle Linux Virtualization Manager Connector

Before this release: Customers using Oracle Linux Virtualization Manager, including those transitioning from the legacy Oracle VM platform, did not have a supported SIM connector for collecting OLVM virtualization inventory into SAM on Snow Atlas or Snow License Manager. This resulted in limited visibility into OLVM-managed hosts, virtual machines, clusters, and their relationships, increasing reliance on manual collection or alternative approaches.

After this release: The new connector automatically collects inventory from OLVM environments through the OLVM API and imports OLVM-managed hosts, virtual machines, clusters, and their relationships into SAM Core on Snow Atlas and Snow License Manager. This expands virtualization inventory coverage, reduces reliance on manual processes, and helps customers transitioning from Oracle VM to OLVM maintain visibility across their virtualized environments to support license-compliance processes.

For configuration information, refer to the Oracle Linux VM connector user guide.

Discovery Data From File Connector

·      The addition of the DiscoveryDate field provides a consistent discovery timestamp, improving metadata consistency and reliable processing across discovery sources.

ServiceNow ITSM Connectors

·      The configurable page size improves computer-data retrieval reliability by allowing customers to adjust the number of records retrieved according to their environment and payload size.

·      OAuth requests now use the proxy settings configured in the connector, supporting reliable ServiceNow authentication in environments that require proxy communication.

HCL BigFix Connector

·      Corrected device identity mapping prevents distinct devices from being incorrectly merged, improving device identification and host-to-virtual-machine relationships.

·      Improved pagination ensures complete processing of large datasets, reducing the risk of missing software inventory records.

·      Improved filtering validation prevents inconsistent software-instance and software-metric selections, supporting more complete and reliable inventory data.

VMware vSphere Connector

·      Preserving BIOS serial numbers exactly as reported by VMware vSphere improves consistency when comparing or combining data from multiple inventory sources.

·      Correct restoration of proxy settings allows subsequent connector operations to use the appropriate network configuration without restarting Snow Integration Manager.

BMC Discovery Connector

·      Filtering software records with missing names prevents malformed records from disrupting downstream processing while preserving valid software inventory data.

Microsoft Hyper-V Connector

·      Correct handling of UPN-formatted service accounts supports successful authentication and data aggregation against remote SCVMM servers.

Red Hat OpenShift Virtualization Connector

·      Corrected host and datacenter mapping improves the accuracy of reporting, grouping, and license allocation in Snow Atlas and Snow License Manager.

Snow XML Connector

·      Allowing network adapter data without a MAC address aligns validation with the XML schema and improves XML data-processing reliability.

Release information

Product: Snow Integration Manager

Release Tier: Minor Release

Release Version: 26.3.0

Release Date: 2026-09-21

Release Availability: GA

Release Notes: SIM 26.3.0 Release Notes

Product Documentation: SIM Documentation, ITSM Documentation

Distribution method: Installer available for downloads here

Official release of Snow Integration Manager 26.3.0

We are pleased to announce the release of Snow Integration Manager 26.3.0

This release includes: 

·      Oracle Linux Virtualization Manager connector: Added a new connector for collecting inventory from OLVM environments into SAM on Snow Atlas and Snow License Manager.

·      Discovery data from file connector: Added support for populating the DiscoveryDate field in discovery manifests.

·      ServiceNow ITSM connectors: Added a configurable page size for computer data retrieval.

·      ServiceNow ITSM connectors: Fixed OAuth authentication through connector-configured proxy servers.

·      HCL BigFix connector: Fixed duplicate device identity attributes that could cause incorrect device merges.

·      VMware vSphere connector: Fixed BIOS serial-number formatting for inventoried virtual machines.

·      VMware vSphere connector: Fixed proxy configuration restoration after aggregation.

·      BMC Discovery connector: Improved handling of software records with missing names.

·      HCL BigFix connector: Fixed missing records when processing large paginated datasets.

·      Microsoft Hyper-V connector: Fixed authentication for service accounts specified in UPN format.

·      Red Hat OpenShift Virtualization connector: Corrected host and datacenter identity mapping.

·      Snow XML connector: Improved processing of network adapter data without a MAC address.

·      HCL BigFix connector: Improved validation of software-instance and software-metric inclusion rules.

Customer Impact:

Oracle Linux Virtualization Manager Connector

Before this release: Customers using Oracle Linux Virtualization Manager, including those transitioning from the legacy Oracle VM platform, did not have a supported SIM connector for collecting OLVM virtualization inventory into SAM on Snow Atlas or Snow License Manager. This resulted in limited visibility into OLVM-managed hosts, virtual machines, clusters, and their relationships, increasing reliance on manual collection or alternative approaches.

After this release: The new connector automatically collects inventory from OLVM environments through the OLVM API and imports OLVM-managed hosts, virtual machines, clusters, and their relationships into SAM Core on Snow Atlas and Snow License Manager. This expands virtualization inventory coverage, reduces reliance on manual processes, and helps customers transitioning from Oracle VM to OLVM maintain visibility across their virtualized environments to support license-compliance processes.

For configuration information, refer to the Oracle Linux VM connector user guide.

Discovery Data From File Connector

·      The addition of the DiscoveryDate field provides a consistent discovery timestamp, improving metadata consistency and reliable processing across discovery sources.

ServiceNow ITSM Connectors

·      The configurable page size improves computer-data retrieval reliability by allowing customers to adjust the number of records retrieved according to their environment and payload size.

·      OAuth requests now use the proxy settings configured in the connector, supporting reliable ServiceNow authentication in environments that require proxy communication.

HCL BigFix Connector

·      Corrected device identity mapping prevents distinct devices from being incorrectly merged, improving device identification and host-to-virtual-machine relationships.

·      Improved pagination ensures complete processing of large datasets, reducing the risk of missing software inventory records.

·      Improved filtering validation prevents inconsistent software-instance and software-metric selections, supporting more complete and reliable inventory data.

VMware vSphere Connector

·      Preserving BIOS serial numbers exactly as reported by VMware vSphere improves consistency when comparing or combining data from multiple inventory sources.

·      Correct restoration of proxy settings allows subsequent connector operations to use the appropriate network configuration without restarting Snow Integration Manager.

BMC Discovery Connector

·      Filtering software records with missing names prevents malformed records from disrupting downstream processing while preserving valid software inventory data.

Microsoft Hyper-V Connector

·      Correct handling of UPN-formatted service accounts supports successful authentication and data aggregation against remote SCVMM servers.

Red Hat OpenShift Virtualization Connector

·      Corrected host and datacenter mapping improves the accuracy of reporting, grouping, and license allocation in Snow Atlas and Snow License Manager.

Snow XML Connector

·      Allowing network adapter data without a MAC address aligns validation with the XML schema and improves XML data-processing reliability.

Release information

Product: Snow Integration Manager

Release Tier: Minor Release

Release Version: 26.3.0

Release Date: 2026-09-21

Release Availability: GA

Release Notes: SIM 26.3.0 Release Notes

Product Documentation: SIM Documentation, ITSM Documentation

Distribution method: Installer available for downloads here

Official release of Snow Integration Manager 26.2.0

We are pleased to announce the release of Snow Integration Manager 26.2.0

This release includes:

• Red Hat Enterprise Virtualization connector: Added SaveRawData diagnostic capability
• VMware vSphere connector: Added SaveRawData diagnostic capability
• File-based discovery connector: Fixed incorrect IP address formatting issue under certain regional settings
• BMC Helix ITSM connector: Fixed duplicate CI record creation in CMDB
• Microsoft SCCM connector: Improved UI usability for low-resolution screens
• Red Hat Enterprise Virtualization connector: Fixed IP address parsing for hosts and VMs
• Red Hat OpenShift connector: Fixed inventory file creation failure after aggregation
• Red Hat OpenShift connector: Improved handling of null/invalid datetime values during API processing
• Nutanix Acropolis connector: Improved handling of assigned and learned IP addresses
• HPUD connector: Fixed duplicate matching records caused by identical versionid entries

Customer Impact:

New Features (SaveRawData – RHEV & vSphere)

• The addition of the SaveRawData capability enables customers to capture raw API responses locally, providing greater transparency into source data and facilitating easier validation against connector output. This enhances troubleshooting efficiency, reduces reliance on extended support cycles, and enables faster diagnosis and resolution of connector-related issues.

File-based Discovery (IP Formatting)

• IP address values are now processed independently of system regional settings, ensuring consistent and accurate formatting across environments and eliminating discrepancies caused by locale-specific formatting differences in discovery data imports.

BMC Helix ITSM Connector (Duplicate CIs)

• Improved validation logic ensures that existing configuration items are correctly updated rather than duplicated, resulting in more accurate CMDB data and improved data reliability for downstream ITSM processes.

Microsoft SCCM Connector (UI Issue)

• User interface adjustments ensure that configuration form buttons remain visible even on lower screen resolutions, improving usability and accessibility for users operating in constrained display environments.

Red Hat Enterprise Virtualization Connector (IP Parsing)

• Enhanced IP address parsing ensures that host and virtual machine IP addresses are accurately captured from API responses, improving inventory completeness, licensing accuracy, and datacenter hierarchy representation.

Red Hat OpenShift Connector (Inventory Data Creation Failure)

• Resolution of the internal encryption issue ensures that inventory files are successfully generated after data aggregation, enabling reliable Snowpack creation and uninterrupted downstream processing.

Red Hat OpenShift Connector (Datetime Handling)

• Improved handling of null and malformed datetime values increases connector stability, reducing failures during test connection and data collection and enabling more consistent OpenShift data ingestion.

Nutanix Acropolis Connector (IP Data Completeness)

• Support for both assigned and learned IP addresses ensures more complete and accurate inventory data collection from Nutanix environments, improving data quality and visibility.

HPUD Connector (Duplicate Matching Records)

• Corrected mapping logic ensures that only a single valid record is matched when processing entries with identical versionid values, eliminating duplicate matching errors and improving overall data consistency and integrity.

Release information

Product: Snow Integration Manager

Release Tier: Minor Release

Release Version: 26.2.0

Release Date: 10 June 2026

Release Availability: GA

Release Notes: Release Notes

Product Documentation: SIM Documentation, ITSM Documentation

Distribution method: Installer available for downloads here