Data Platform

@bmanturbo​ 

Please contact Flexera Support about this issue, if you haven't already.

Thanks,

John Sorensen

@TraceyAS (Flexera Software)​ 

I don't seem to have the same experience, this is the Data Platform downloads page and only one file visible until I click on the 'Previous Versions' tab:

And slightly different experience for Snow License Manager, but still merely one file for download visible per version:

Thanks,

John Sorensen

@geej_sec_gov​ 

I can see that the recommendation from the support case was to reach out to ServiceNow. Did you try this and still not able to find the root cause, or...?

Thanks,

John Sorensen

@geej_sec_gov​ 

Yes, please refer to the 5.5.79 Release Notes (June 2025) and as it suggests contact Flexera Support for a new license file:

Thanks,

John Sorensen

@boesseneckermi​ 

This symptom can indicate multiple causes, but immediate things to check is whether the SQL Server was available during the update execution, and then also whether the User Console is properly configured and connected from the Preferences menu.

If you need further assistance in troubleshooting I would recommend requesting assistance through Flexera Support.

Thanks,

John Sorensen

@ArunaHarekar​ 

I would recommend using the Unmatched Packages/Files reports included to explore unmatched software inventory:

Thanks,

John Sorensen

@kamal12362​ 

I'm not sure I'm fully understand the question, or maybe it's the background of your question I'm missing...

You have asked the question in context of in context of Flexera Data Platform which doesn't include any discovery or inventory capabilities on its own. However, in Flexera One context I normally refer to a diagram like this to explain all the different type of data sources required to integrate with to be able to discover and collect the relevant inventory from for hybrid IT environments:

I hope this helps, but please feel free to elaborate further on your question(s) if not.

Thanks,

John Sorensen

@anandibasu​ 

I can see that you've got a support case opened to get assistance troubleshooting this issue. Please share its resolution when it's resolved if you think other forum members will benefit from it.

Thanks,

John Sorensen