cjones asked a question.
The reports contain EOSL dates with 6-month forecast. I have run from desktop and from server. If I make a name change, indexing takes over 2-3 minutes for me to be able to view report. Any ideas why or anything I can do to resolve?
bmanturbo asked a question.
When trying to download latest catalog updates after running the new 5.5.82 update we are getting SSL handshake issues. There are no issues with normalization data pulls.
@bmanturbo​
Please contact Flexera Support about this issue, if you haven't already.
Thanks,
John Sorensen
TraceyAS (Flexera Software) asked a question.
@TraceyAS (Flexera Software)​
I don't seem to have the same experience, this is the Data Platform downloads page and only one file visible until I click on the 'Previous Versions' tab:
And slightly different experience for Snow License Manager, but still merely one file for download visible per version:
Thanks,
John Sorensen
geej_sec_gov asked a question.
I have the data platform on site connected to ServiceNow. I have generated the OAuth Token and it will not authenticate preventing us from normalizing data.
*There is no firewall issue
-- we added the ServiceNow certificate to the trusted root store on the Admin Console
-- We updated the cert on the server
The Support team has run out of suggestions - This ticket has been open for 3 weeks or more.
I can see that the recommendation from the support case was to reach out to ServiceNow. Did you try this and still not able to find the root cause, or...?
Thanks,
John Sorensen
geej_sec_gov asked a question.
Does Data platform have an Intune integration?
Yes, please refer to the 5.5.79 Release Notes (June 2025) and as it suggests contact Flexera Support for a new license file:
Thanks,
John Sorensen
boesseneckermi asked a question.
This symptom can indicate multiple causes, but immediate things to check is whether the SQL Server was available during the update execution, and then also whether the User Console is properly configured and connected from the Preferences menu.
If you need further assistance in troubleshooting I would recommend requesting assistance through Flexera Support.
Thanks,
John Sorensen
ArunaHarekar asked a question.
I would recommend using the Unmatched Packages/Files reports included to explore unmatched software inventory:
Thanks,
John Sorensen
kamal12362 asked a question.
Hi,
I am Kamal Hinduja based Geneva, Switzerland(Swiss). Can anyone explain How does Flexera integrate with hybrid IT environments ( SaaS, cloud)?
Thanks, Regards
Kamal Hinduja Geneva, Switzerland
@kamal12362​
I'm not sure I'm fully understand the question, or maybe it's the background of your question I'm missing...
You have asked the question in context of in context of Flexera Data Platform which doesn't include any discovery or inventory capabilities on its own. However, in Flexera One context I normally refer to a diagram like this to explain all the different type of data sources required to integrate with to be able to discover and collect the relevant inventory from for hybrid IT environments:
I hope this helps, but please feel free to elaborate further on your question(s) if not.
Thanks,
John Sorensen
