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goody612 asked a question.
August 4, 2026 at 8:33 PM
ServiceNow Integration and Software Model Product Types
We are currently importing data from Flexera on-prem Data Platform into the ServiceNow CMBD and can see the Software Installations, Discovery Models, and Software Models that are created. For the items that get normalized we see the Product Type getting populated on the Discovery Model, however when we look at the associated Software Model that is also created from Flexera it doesn't have the Product Type populated, which is critical when working with entitlements and reconciliations. Is the normal behavior, or is there a setting I am missing somewhere. Thanks!
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Data Platform
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- JohnSorensenDK (Flexera Software)
  9 days ago
  @goody612
  I can see from your support case that you're involved with Flexera's ServiceNow SME team.
  
  Please feel free to share the outcomes of your discussions if you think that other forum members would benefit from the outcome and your conclusions.
  
  Thanks,
  John Sorensen
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cjones asked a question.
July 1, 2026 at 2:57 PM
When working in Report Management the system is extremely slow loading a report, spins while loading, taking more than 5 minutes.
The reports contain EOSL dates with 6-month forecast. I have run from desktop and from server. If I make a name change, indexing takes over 2-3 minutes for me to be able to view report. Any ideas why or anything I can do to resolve?
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Data Platform
Flexera One
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2 answers
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- JohnSorensenDK (Flexera Software)
  a month ago
  @cjones
  From the context of your explanation I'm guessing that you're referring to Data Platform Report Management. It sounds to me like you may experience some database performance issues, have you tried to apply some database performance monitoring while running these reports as it may reveal some RDBMS constrains?
  
  Anyway, please feel free to contact Flexera Support if you need assistance in troubleshooting this further.
  
  Thanks,
  John Sorensen
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bmanturbo asked a question.
April 30, 2026 at 2:39 AM
Possible issue with Data Platform version 5.5.82. SSL handshake issue after updating to version 5.5.82
When trying to download latest catalog updates after running the new 5.5.82 update we are getting SSL handshake issues. There are no issues with normalization data pulls.
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- JohnSorensenDK (Flexera Software)
  4 months ago
  @bmanturbo
  Please contact Flexera Support about this issue, if you haven't already.
  
  Thanks,
  John Sorensen
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TraceyAS (Flexera Software) asked a question.
April 13, 2026 at 12:35 PM
I am seeing multiple files in the download section - all with the same date but different sizes. Which is the most current file?
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- JohnSorensenDK (Flexera Software)
  4 months ago
  @TraceyAS (Flexera Software)
  I don't seem to have the same experience, this is the Data Platform downloads page and only one file visible until I click on the 'Previous Versions' tab:
  And slightly different experience for Snow License Manager, but still merely one file for download visible per version:
  Thanks,
  John Sorensen
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geej_sec_gov asked a question.
February 2, 2026 at 3:30 PM
"The remote certificate is invalid according to the validation procedure." I get the preceding error that will NOT go away.
I have the data platform on site connected to ServiceNow. I have generated the OAuth Token and it will not authenticate preventing us from normalizing data.
*There is no firewall issue
-- we added the ServiceNow certificate to the trusted root store on the Admin Console
-- We updated the cert on the server
The Support team has run out of suggestions - This ticket has been open for 3 weeks or more.
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- JohnSorensenDK (Flexera Software)
  7 months ago
  @geej_sec_gov
  I can see that the recommendation from the support case was to reach out to ServiceNow. Did you try this and still not able to find the root cause, or...?
  
  Thanks,
  John Sorensen
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geej_sec_gov asked a question.
January 29, 2026 at 6:41 PM
is there support for Intune ?
Does Data platform have an Intune integration?
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Data Platform
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1 answer
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- JohnSorensenDK (Flexera Software)
  7 months ago
  @geej_sec_gov
  Yes, please refer to the 5.5.79 Release Notes (June 2025) and as it suggests contact Flexera Support for a new license file:
  Thanks,
  John Sorensen
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boesseneckermi asked a question.
December 16, 2025 at 10:41 AM
I receive during Technopedia Update:
the BDNA_N_ES_INDEX_STATUS table didn't return data
and the Update does not progress. Any idea?
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Data Platform
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- JohnSorensenDK (Flexera Software)
  8 months ago
  @boesseneckermi
  This symptom can indicate multiple causes, but immediate things to check is whether the SQL Server was available during the update execution, and then also whether the User Console is properly configured and connected from the Preferences menu.
  
  If you need further assistance in troubleshooting I would recommend requesting assistance through Flexera Support.
  
  Thanks,
  John Sorensen
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ArunaHarekar asked a question.
November 20, 2025 at 1:27 PM
Do we know any table or query which stores unmatch data for inventory
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Data Platform
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- JohnSorensenDK (Flexera Software)
  9 months ago
  @ArunaHarekar
  I would recommend using the Unmatched Packages/Files reports included to explore unmatched software inventory:
  Thanks,
  John Sorensen
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