We are currently importing data from Flexera on-prem Data Platform into the ServiceNow CMBD and can see the Software Installations, Discovery Models, and Software Models that are created. For the items that get normalized we see the Product Type getting populated on the Discovery Model, however when we look at the associated Software Model that is also created from Flexera it doesn't have the Product Type populated, which is critical when working with entitlements and reconciliations. Is the normal behavior, or is there a setting I am missing somewhere. Thanks!
ServiceNow Integration and Software Model Product Types
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