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License Marked as AI in All Licenses Tab Not Returned in Custom Report created for AI Licenses

In our Flexera One, we have a dedicated column for AI (which can be filled with Yes/No) for All Licenses tab. I have also attached the reference image for the same. All the AI licenses procured have the AI column filled as Yes.Now the issue is that when I created a custom report which gives me the list of all licenses with AI selected as Yes, this particular license is not coming in the report. What could be the reason behind this? For further information, this particular license is coming from the Flexera One SaaS ConnectorCustom Report with no ServiceNow licenseAll Licenses with AI Colunm


  • JohnSorensenDK (Flexera Software)

    @Lucwan10​ 

    I would recommend that you contact Flexera Support in this context for assistance with troubleshooting this issue, if you haven't already. And please share its resolution with the forum members if you think others will benefit from it.

     

    Thanks,

    John Sorensen

    Expand Post

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License Marked as AI in All Licenses Tab Not Returned in Custom Report created for AI Licenses