Hi, good morning.

We are currently experiencing a communication issue between the Flexera agents and the Beacon. Although the agents are successfully collecting inventory data from the devices, the information is not being transmitted to the platform, preventing the inventory process from being completed.

The behavior observed indicates that local data collection is working as expected; however, communication with the Beacon is not being established. We have already performed several infrastructure and configuration validations without success so far.

Has anyone experienced a similar issue? Is there any additional configuration required on the agents to explicitly point them to the Beacon or associate them with it?

Any guidance or suggestions would be greatly appreciated.

Thank you!