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ServiceNow Integration and Software Model Product Types

We are currently importing data from Flexera on-prem Data Platform into the ServiceNow CMBD and can see the Software Installations, Discovery Models, and Software Models that are created. For the items that get normalized we see the Product Type getting populated on the Discovery Model, however when we look at the associated Software Model that is also created from Flexera it doesn't have the Product Type populated, which is critical when working with entitlements and reconciliations. Is the normal behavior, or is there a setting I am missing somewhere. Thanks!


  • JohnSorensenDK (Flexera Software)

    @goody612​ 

    I can see from your support case that you're involved with Flexera's ServiceNow SME team.

     

    Please feel free to share the outcomes of your discussions if you think that other forum members would benefit from the outcome and your conclusions.

     

    Thanks,

    John Sorensen

    Expand Post

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ServiceNow Integration and Software Model Product Types