Hi,

It depends where you look and how you get the data.

There are 2 ways you can get the list of users:

• The Adobe Cloud Connector
  • I do not use this connector (see the documentation on how to set up if necessary), but if it works a bit like the Microsoft 365 connector, then it will connect to the cloud portal and pull a list of all users and probably also usage information. This list should only show official users belonging to your Adobe "tenant".
• The standard application detection and metering
  • This will list all users how have been inventoried as using any application including Adobe Acrobat 2017. This is regardless of whether they used it on an inventoried computer, inventoried VM or inventoried RDS or VDI environment.

Can you confirm which scenario you are having?