alifna123 asked a question.
Enhancement Request for Manual exclusion – Oracle SAM Survey Report-(SAM-Server_SurveyReport_Oracle)
In the Oracle SAM Survey Report(customized report), devices with Exemption Reason set to “Infrastructure Repository Database – Restricted Use” should have the Allocated column marked as “Yes”, which correctly excludes them from license calculations.
However, due to an existing legacy SAP script, the Allocated = Yes value is being removed automatically without validating the exemption reason. As a result, this device gets incorrectly included in license calculations, requiring manual correction each time.
We request Flexera’s assistance to identify the script, job, or stored procedure responsible for clearing the Allocated value, and to provide a fix or enhancement so that entries with valid exemption reasons retain Allocated = Yes automatically, eliminating the need for repeated manual updates.
@alifna123
It's not clear to me how much of the above described use case is caused by customization, but if you believe that any of the standard Flexera One ITAM functionality should be fixed or enhanced I would encourage you to either create a support case or create an idea in the Ideas portal.
Thanks,
John Sorensen
We had already created Flexera support cases for this requirement. After reviewing the use case, the Flexera Support team only advised that this would be best handled as an enhancement request and recommended that we submit it through the Ideas Portal.
@alifna123
Please share the idea link here so that other forum members can vote on it and get it prioritzed.
Thanks,
John Sorensen
https://community.flexera.com/s/question/0D5PL00000qbloQ0AQ/oracle-sam-survey-report-clears-allocatedyes-for-devices-with-exemption-reason-infrastructure-repository-database-restricted-use-due-to-a-legacy-sap-script-causing-license-overcounting-request-fix-to-retain-exclusions-automatically
@alifna123
I would recommend that you create an idea in the Ideas portal that explains your needs, and also the associated outcomes and value of having this capability added. Then please share a link to the idea that you created here for others to be able to vote on it.
Thanks,
John Sorensen