VNMan01 asked a question.
Hello, does anyone know why when we change the OS of our Laptops from Windows 10 Pro to Windows 10 Enterprise it does not reflect changes in SLM? We can see that in Inventory it does change but not in SLM.
Please note that we do not want to delete these laptops from SLM as we want to keep historical data.
It's been a while since I had this problem, so I'd recommend contacting Snow Support for them to either agree/disagree and provide the script, but I believe you need to reset the ChangeSequence to 0 and let it re-process every machine (you don't lose historical data) for it to update the Operating System.
I'd also check if you're on the latest version, or at least like 9.19, as I swear Snow fixed that... but I could be wrong. :-)