Portal User asked a question.
Search for computers and search for applications hangs and never give infomation
Hi
I´m using SLM 9.10, when I login to the web console everything looks good but when i try to search for computers or application the page hangs and never give me the information, all the services looks good, no errors in logs, I´m already restarted the server and dosn´t worked.
any ideas?
Greetings
Hi Pablo
First place to look is in the SLM error logs this can be found in the C:\Program Files\Snow Software\Snow License Manager\Web\Logs folder..... see if that provides you with any errors
Adam
Hi Pablo,
Please raise a support ticket. Our engineers can than go through an proper assessment to work out what is going on. There are many potential reasons for this, ranging from hardware to SQL to network comms to IIS etc.
Kind regards,
Jelle
Hi, the issue was not propperly Snow, It was the explorer, Some pages are not totally supported between Google Chrome or Internet Explorer, so we switch de explorer ann the page are working again, talking with an Snow Ingeneer she tollme that some pages have been renewed in SLM and thats pages are the ones that I cant use in Chrome but in Internet Explorer yes.
Kind regards
You should be able to keep using Chrome or Edge Chromium. Just clear the cache and cookies in your web browser and then restart the web browser.
Thank you,
Martin