Adobe Creative Cloud & adding subscription in SLM

Loading

Mariia asked a question.

September 2, 2021 at 8:15 AM

Adobe Creative Cloud & adding subscription in SLM

Hi All,

I have some questions according to Adobe connector working: 1) we've an active connector and information about subscriptions is visible in Adobe module in SLM, should we also add same subscriptions (both Creative Cloud and Acrobat Pro) normally via license adding?; 2) data from Adobe connector and data from the agent is not consistent. We have one user, who is visible on "Adobe all users list", he has assigned and is using "Acrobat DC Pro", but when we go to this user, he has "Adobe Acrobat DC 2021 Pro Subs - not covered" - why is it so? Does anyone has similar situation?

Thank you in advance,

Best regards,

Mariia

Top Rated Answers

Laim McKenzie
5 years ago
If you go to Reports > All Reports and search for Unlinked Adobe Creative Cloud users, it will show you a list of all the users within your Adobe Portal that haven't been linked to a user in Snow License Manager

It might not be the issue but it's definitely a good place to start :)
Expand Post
Selected as Best

All Answers

Laim McKenzie
5 years ago
Is the user linked within the Adobe Creative Cloud page in Snow to their SLM user? If they're not, that might explain why the application is showing as not covered.

It's been a while since I've done anything with ACC, but I'm sure if the user linkage is there and the user is covered in the portal, the ACC connector should cover them in SLM as well - but the linkage is a key part here.
Expand Post
- Mariia
  5 years ago
  Hi Laim,
  
  Thank you for your answer. What do you mean by "linked users" - should we check it somehow/somewhere? It's out first experience with ACC and probably we don't know enough. :)
  
  Thank you
  Expand Post
  - Laim McKenzie
    5 years ago
    If you go to Reports > All Reports and search for Unlinked Adobe Creative Cloud users, it will show you a list of all the users within your Adobe Portal that haven't been linked to a user in Snow License Manager
    
    It might not be the issue but it's definitely a good place to start :)
    Expand Post
    Selected as Best
  - Mariia
    5 years ago
    Hi Laim,
    
    Thank you for the tip. I've checked it now and this report is empty, so I guess that there is no unlinked users there.
    Expand Post
  - Mariia
    5 years ago
    Hi Laim,
    
    Can you also confirm if Adobe licenses should be added to SLM or data from the connector is enough?
    
    Thank you in advance
    Expand Post
- Mariia
  5 years ago
  If you mean Adobe Portal so yes, they are linked there, but in Snow/SLM -no, we didn't do it.
  Expand Post

Loading

Adobe Creative Cloud & adding subscription in SLM