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data varies sometimes on SLM

We sometimes have strange issue such as data on SLM varies between user.

Looking at computer tab > application.

I can see 26 app in total. but some user can see 120 app in total.

some app are missing from my SLM.

do you have similar issue? if yes, what is root cause?

 

And sometimes Adobe license doesn't link with app correctly thought the other day it's linked. please help if you know the cause and solution.

 

 


  • While @Samuel Baughan​ is correct about permissions, from your description I think the discrepancies between you and your colleague in the number of applications you are seeing may well be down to your profile being set to only see applications requiring a license.

    You can check this by looking under settings for your user [drop down arrow next to your name in the top right corner], and confirming if the 'in computer and user details, show only applications that require a license' checkbox is ticked or not, [this is on the right hand side of the screen, below 'Show startpage as']

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  • Do you have access to the exact same organization nodes as the other users?

    Some of the apps could actually be detected based on usage from users that are in an Organization node you do not have access to.

    Apart from that, I really don't know what the discrepancy could come from.

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  • While @Samuel Baughan​ is correct about permissions, from your description I think the discrepancies between you and your colleague in the number of applications you are seeing may well be down to your profile being set to only see applications requiring a license.

    You can check this by looking under settings for your user [drop down arrow next to your name in the top right corner], and confirming if the 'in computer and user details, show only applications that require a license' checkbox is ticked or not, [this is on the right hand side of the screen, below 'Show startpage as']

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    Selected as Best
    • thank you both!

      It actually worked by ticking checkbox!

       

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data varies sometimes on SLM