I haven't received email notification of agreement expiring

Future asked a question.

April 25, 2019 at 7:00 AM

I have set up a test email notification to notify me that an agreement is expiring by using a group criteria of the agreement name AND expires within the number of days left of the agreement but I haven't received an email notification. Is this because the email will be automatically sent at midnight of the day that the notification is set to be sent?

Thank you

Paul_Smith
7 years ago
Hi Faye. I have two rules set up for agreements expiring in 60 days and 90 days, and usually these notificatins are in my inbox when I log in at 07:00, but not always. Today there was an email notifying me of 60 days to expiry of an agreement and the email is timed at 08:00. However, I am still stuck on SLM7 so it may work differently in newer versions.
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Future
7 years ago
Hi Paul, Thank you for you response - I am using version 8.3 and on Snow's product update list one of fixes for version 8.5 is 'FIX - E-mail notifications for agreements, for example, are now only sent out once when the notification criteria are met (PRB0041779).' so this might resolve the problem. Are there any other settings I need to adjust for email notifications to work besides setting up the notification's details and criteria?
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- Community Manager (Flexera Software)
  7 years ago
  Hi everyone, PRB0041779 has been resolved in Snow License Manager 8.3.5 and 9.1.0. /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
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I haven't received email notification of agreement expiring