Master Service Stopped Alert

ScouseSAM asked a question.

February 5, 2020 at 8:00 AM

Good Morning,

Recently I have noticed that our master service has stopped running for unknown reasons and it's usually not for a couple of days or so that it is noticed. This means that computers don't report into Snow. We feed our CMDB with data with Snow so it is important that this service runs to avoid gaps in reporting.

Does anyone know if there is any sort of alert that can be set up to notify if this service has stopped so that it can be restarted immediately before missing any polling data?

Whether it's from a Snow setting or a windows setting from the services view, any ideas would be welcome.

It would be very useful if there was a pop up in SLM itself that was able to notify you if the service isn't running though.

Thanks in advance.

Portal User
7 years ago
Hi Craig We use a cloud based monitoring app called Site24x7. It alerts my team and logs a ticket on the service desk with the error. We use this to monitor all of our servers and the services/apps running on them. Adam
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Morgado
7 years ago
Hi, In our environment we have in place a script that checks if the "relevant" SNOW services are up&running twice a day. And if they are not I get an e-mail alert. Its a very basic python script but it does the job. Cheers.
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DavidH
7 years ago
It might be worth setting the recovery options of the Windows Service. It can be set to automatically restart on failures, that might help. We have a powershell script that monitors the service (based on a schedule) and sends out an e-mail, because we used to have the same problem, the service could have failed a couple of days ago and there's no way for us to tell without manually checking. David
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- ScouseSAM
  7 years ago
  Hi David thanks for the reply. I have tried setting the recovery options in the service but it doesn't seem to make much difference. Is there any chance you would be willing to share the powershell script that you are using? Minus any confidential details of course.
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  - DavidH
    7 years ago
    Hi ‌, I am absolutely happy to share my Powershell monitoring script, but I need to make it suitable for sharing (like you mention, removing confidential details). It's just a struggle to find the time, I'm very sorry. But I will try to get round to doing that. Regards, David
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carolai
7 years ago
Hi Craig, In our datacenter the operating team is using a Monitoring software for the servers. The service Snow Inventory Server is monitored by that software and create an alert when it stopped. The team is allowed to start that service. If that's not possible, then I will get an information. Perhaps your company is also monitoring the servers? Then you could ask them to monitor that service.
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- DavidH
  7 years ago
  Yes, that's a very good idea, we also use monitoring software, but in the past we had problems where the service was still running, but it had stopped processing any snowpacks. So the monitoring software was saying the services were OK, but in actual fact our inventory was not getting updated. So we're also monitoring the number of snowpack files waiting to be processed, which helps a lot. If there's a buildup of files then we know there's an issue. Regards, David
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Community Manager (Flexera Software)
6 years ago
Just to add in SLM 9.9 there is now a visual indictor in SLM that the DUJ had completed (or not)
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- DavidH
  6 years ago
  Yes, we saw that. @Mark_locked Lillywhite(Retired) do you know if that indicator appears to all SLM users?
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carolai
6 years ago
Hi @Mark_locked Lillywhite(Retired) I also noticed that. But it unfortunatelx does not show a date, only a time.
Do you know what happens when the DUJ did not run for several days, but the last executed job (for example 1 week ago) was successful ? Will this indictor still show all is ok, or will there be a hint that DUJ did not run?
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