Snow License Manager 9 Upgrade Timeout

September 17, 2019 at 7:00 AM

Hello all, I'm doing an SLM 9 upgrade and getting the below error? ERROR SnowSoftware.Update.Data.JobChecker [()] – Failed to check status for job ‘License Manager Data Update’. Processing anyway Execution Timeout Expired. The timeout period elapsed prior to completion of the operating or the server is not responding Has anyone ever seen the above before?

Portal User
7 years ago
there's a KB that should resolve this one for you - https://snowprod.service-now.com/support?id=kb_article_view&sys_kb_id=1434847c0f2ebd00961729a703050e65
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- Laim McKenzie
  7 years ago
  Hi Adam, Tried that but downloading the updates it does successfully, it actually gets about 20 minutes into doing the 'installing update...' section then starts throwing that error in the log, when it starts throwing that error I keep getting timeout issues when trying to do anything in SQL
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  - Portal User
    7 years ago
    Hi Laim Just a couple of ideas 1. Have you upgraded .net to v4.72 or above? This is a min requirement for v9. 2. Is your Data Update Job in SQL running or has it bombed out for some reason? If so you may need to reset the DUJ before trying the update again? - Please read the whole thread though!! -
    Expand Post
    Portal User
    7 years ago
    3.
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Snow License Manager 9 Upgrade Timeout