No Access to the "User Guide – Web User Interface"

7 years ago

Hi Matthias, seems as if you don't have sufficient rights to view contents inside of the Support Portal . Please ask your account administrator (this must be one of your colleagues) to resolve the issue for you. He/She can resolve the issue. Issue A new login to the Support Portal is needed. A new Contact is needed to allow this individual to view company cases and knowledge base articles in the Support Portal. Environment Customer Support Portal Analysis As a Customer Support Portal admin for the specified Account, navigate to the Contacts Header menu. a.) The user does not exist in the Contacts list. b.) The user exists in the Contacts list but cannot log into Snow Identity. Resolution a.) The user does not exist in the Contacts list. This operation can be performed by any Customer Support Portal admin for the specified Account. Open Contacts. Review existing list of Contacts to ensure user doesn't already have an Account. Click New. Complete form. The user will be sent an email notification to complete registration to Snow Identity, upon which they will be able to access the Customer Support Portal. b.) The user exists in the Contacts list but cannot log into Snow Identity. Access to the Support Portal is handled by Snow's Single Sign-On solution. Navigating to https://snowsoftware.com/support will bring up Snow's Single Sign-On landing page. To create a new user click on "New User?" and fill in the form to create a Contact for Snow Globe (the Snow Community) and the Customer Support Portal. Internal reference: KB0019045 If this doesn't help, please initiate a case with Snow Support . /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:

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Matthias_D
7 years ago
Hi Marcel, thank you very much for your fast reply and for your detailed answer. Unfortunately it was another problem, but Ines helped us out. Have a nice week and thanks again! Many greetings, Matthias, DACHSER SE
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- Community Manager (Flexera Software)
  7 years ago
  Hi ‌, thank you for the update. And thank you ‌ for your continuous support! /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
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Community Manager (Flexera Software)
7 years ago
Hi Matthias, seems as if you don't have sufficient rights to view contents inside of the Support Portal . Please ask your account administrator (this must be one of your colleagues) to resolve the issue for you. He/She can resolve the issue. Issue A new login to the Support Portal is needed. A new Contact is needed to allow this individual to view company cases and knowledge base articles in the Support Portal. Environment Customer Support Portal Analysis As a Customer Support Portal admin for the specified Account, navigate to the Contacts Header menu. a.) The user does not exist in the Contacts list. b.) The user exists in the Contacts list but cannot log into Snow Identity. Resolution a.) The user does not exist in the Contacts list. This operation can be performed by any Customer Support Portal admin for the specified Account. Open Contacts. Review existing list of Contacts to ensure user doesn't already have an Account. Click New. Complete form. The user will be sent an email notification to complete registration to Snow Identity, upon which they will be able to access the Customer Support Portal. b.) The user exists in the Contacts list but cannot log into Snow Identity. Access to the Support Portal is handled by Snow's Single Sign-On solution. Navigating to https://snowsoftware.com/support will bring up Snow's Single Sign-On landing page. To create a new user click on "New User?" and fill in the form to create a Contact for Snow Globe (the Snow Community) and the Customer Support Portal. Internal reference: KB0019045 If this doesn't help, please initiate a case with Snow Support . /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
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