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swapnilg
Level 2

Installshield process takes long time to terminate

Hello,

I have following problem with installshield 2009 on windows platform.

The installshield process setup.exe takes a long time (minimum 20-30 seconds) to finish even after a click on finish button or cancel button. When we try to uninstall any other application it wont allow it because setup.exe is still in running state.

This case happens with all installers made in installshield. :confused:

Please suggest if anyone has its solution.
It's urgent.

waiting for the reply.

Thanks.
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mayroge
Level 3

We are using InstallShield 2009 - Professional Edition and have the same issue with all the packages we have built.

Whenever we launch the install and either complete the install or cancel it right up front, the setup exe process remains "active" for 20 or more seconds (longer on slower machines).

We have McAfee anti-virus on the PCs where the install is run, and even after disabling it, the setup exe hangs around.

We are also looking for a solution to this.
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mayroge
Level 3

We had contacted Flexera "support" about the install process hanging on for so long. Their response was that the delay was on purpose to allow other processes to end. Our request to them was to make the delay CONFIGURABLE. We have NO NEED for the process to hang on for so long, so we should be able to have some way of reducing it or eliminating it. We THOUGHT Flexera was going to do something, as they had indicated to us that they would.

But after upgrading to InstallShield 2013 Profession Edition Ver 20 Sevice Pack 1, we STILL see the same delay of 20-30 sec.
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