Help with Console Show Message Action

[jed624]

I've added a "Show Message Console 'Dialog' action to the Pre-Uninstall section. However, the console message is not appearing during uninstall (both a SPARC Solaris and a Red Hat Linux) install. When the console message should appear, I'm getting this stack trace instead:

ConsoleAAManager wants to replay variable check for: class com.zerog.ia.installer.actions.UninstallIntroActionConsole
java.lang.ClassNotFoundException: com.zerog.ia.installer.consoles.PromptUserConsoleUI
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.zerog.ia.installer.actions.InstallConsoleAction.h(DashoA10*..)
at com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)
at com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)
at com.zerog.ia.installer.AAMgrBase.m(DashoA10*..)
at com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)
at com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)
at com.zerog.ia.installer.AAMgrBase.m(DashoA10*..)
at com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)
at com.zerog.ia.installer.AAMgrBase.e(DashoA10*..)
at com.zerog.ia.installer.AAMgrBase.m(DashoA10*..)
at com.zerog.ia.installer.ConsoleBasedAAMgr.a(DashoA10*..)
at com.zerog.ia.installer.AAMgrBase.l(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.Main.main(DashoA10*..)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(DashoA10*..)
at com.zerog.lax.LAX.main(DashoA10*..)

I'm new to IntallAnywhere, but it doesn't look like I have to anything special to make the Console action appear with regards to rules, etc. Any thought you might have are appreciated.

I'm using InstallAnywhere 2008 Value Pack 1. My build machine's java: 1.6.0_04 JDK, however, the installer is being built to ship and run with a 1.6.0._06 JRE VM pack.

Thanks

[pv7721]

I think you need a HotFix. Please see this thread: http://community.macrovision.com/showthread.php?t=177786

If the above doesn't fix your issue, would it be possible for you to post your project?

[AlvinShih]

I meet the same problem, but I am using Java 1.5.
I find a workaround, when I do uninstallation, I need declare CLASSPATH=/resource/IAClasses.zip. 😞 but it is impossible to install IAClasses.zip on customer machine to do uninstallation.

[AlvinShih]

I find another way to fix this problem in kb:)
You all call follow up this
http://kb.acresso.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=Q113239&sliceId=1&docTypeID=DT_INFO_1_1&dialogID=39031765&stateId=0%200%2039029549

[AlvinShih]

I found another way to solve this problem but I use Java 1.5 , not 1.6
Please follow the method in
http://kb.acresso.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=Q113239&sliceId=1&docTypeID=DT_INFO_1_1&dialogID=39031765&stateId=0%200%2039029549