Error during installation of Flexera MD Agent (libc.so.6(GLIBC_2.2.5)(64bit) is needed by managesoft-17.0.1-1.x86_64)

[sandrobl]

While trying to install the Flexera MD Agent on an Ubuntu 20.04.3 LTS machine. 

root@ip:/home/ubuntu/Linux X86_64# sudo rpm --upgrade --oldpackage --verbose managesoft-17.0.1-1.x86_64.rpm -vv
ufdio: 1 reads, 17154 total bytes in 0.000011 secs
rpm: RPM should not be used directly install RPM packages, use Alien instead!
rpm: However assuming you know what you are doing...
😧============== managesoft-17.0.1-1.x86_64.rpm
😧loading keyring from pubkeys in /root/.rpmdb/pubkeys/*.key
😧couldn't find any keys in /root/.rpmdb/pubkeys/*.key
😧loading keyring from rpmdb
😧opening db environment /root/.rpmdb cdb:0x401
😧opening db index /root/.rpmdb/Packages 0x400 mode=0x0
😧locked db index /root/.rpmdb/Packages
😧opening db index /root/.rpmdb/Name 0x400 mode=0x0
warning: managesoft-17.0.1-1.x86_64.rpm: Header V3 DSA/SHA1 Signature, key ID 3eb44861: NOKEY
😧managesoft-17.0.1-1.x86_64.rpm: Header SHA1 digest: OK
ufdio: 5 reads, 20238 total bytes in 0.000013 secs
😧added binary package [0]
😧found 0 source and 1 binary packages
😧opening db index /root/.rpmdb/Conflictname 0x400 mode=0x0
😧opening db index /root/.rpmdb/Requirename 0x400 mode=0x0
😧========== +++ managesoft-17.0.1-1 x86_64/linux 0x0
😧opening db index /root/.rpmdb/Providename 0x400 mode=0x0
😧Requires: libc.so.6(GLIBC_2.2.5)(64bit) NO
😧opening db index /root/.rpmdb/Basenames 0x400 mode=0x0
😧Requires: /bin/sh NO
😧Requires: /bin/sh NO (cached)
😧Requires: /bin/sh NO
😧Requires: /bin/sh NO (cached)
😧Requires: /bin/sh NO
😧Requires: /bin/sh NO (cached)
😧Requires: /bin/sh NO
😧Requires: rpmlib(PayloadFilesHavePrefix) <= 4.0-1 YES (rpmlib provides)
😧Requires: rpmlib(CompressedFileNames) <= 3.0.4-1 YES (rpmlib provides)
😧opening db index /root/.rpmdb/Obsoletename 0x400 mode=0x0
error: Failed dependencies:
libc.so.6(GLIBC_2.2.5)(64bit) is needed by managesoft-17.0.1-1.x86_64
/bin/sh is needed by managesoft-17.0.1-1.x86_64
😧closed db index /root/.rpmdb/Packages
😧closed db index /root/.rpmdb/Obsoletename
😧closed db index /root/.rpmdb/Conflictname
😧closed db index /root/.rpmdb/Providename
😧closed db index /root/.rpmdb/Requirename
😧closed db index /root/.rpmdb/Basenames
😧closed db index /root/.rpmdb/Name
😧closed db environment /root/.rpmdb
😧Exit status: 1

Any ideas how I can resolve this issue?

[jevans]

Hi Sandrobl, thanks for reaching out on the Community!

I believe we advise using the .deb installation media for Ubuntu, discussed here:
https://docs.flexera.com/fnms/EN/GatherFNInv/index.html#SysRef/FlexNetInventoryAgent/tasks/FA3-InstallUNIX.html

You should be able to access the .deb file necessary for download in the sub-folders of your Beacon's 
C:\ProgramData\Flexera Software\Staging\Common\Packages\Flexera\Adoption

folder. 
If you try the install with the .deb file, do you see the same error thrown? 

Best regards,
Jack

[sandrobl]

Hello, 
sadly I don't have access to the sub-folder of my Beacon. I had to request the installation files separately... So I couldn't try out the .deb file.

[erwinlindemann]

You should be able to add the missing GNU C libraries to your Ubuntu 20.04 system using apt, apt-get or aptitude.

[sandrobl]

I added the librarie

glibc-source/focal-updates,focal-security,now 2.31-0ubuntu9.7 all [installed]

but sadly the same error is being given when the installation is tried.

:~/Linux X86_64$ rpm --upgrade --oldpackage --verbose managesoft-17.0.1-1.x86_64.rpm
rpm: RPM should not be used directly install RPM packages, use Alien instead!
rpm: However assuming you know what you are doing...
warning: managesoft-17.0.1-1.x86_64.rpm: Header V3 DSA/SHA1 Signature, key ID 3eb44861: NOKEY
error: Failed dependencies:
libc.so.6(GLIBC_2.2.5)(64bit) is needed by managesoft-17.0.1-1.x86_64
/bin/sh is needed by managesoft-17.0.1-1.x86_64