Some users may experience issues accessing the case portal. For more information, please click here.
Follow the steps below if a ServiceNow normalize job fails or cancels at the import to ServiceNow step and you want to resume the job.
You’ll see an output like this:Process ID = 10001, Process Name = ACME-MDProcess ID = 10002, Process Name = ACME-IT
NormalizeCMD.exe -Exporttoservicenow /Process_ID=XXXXXX
For example, if you want to reassume the job ACME-MD you’d run the following command: NormalizeCMD.exe -Exporttoservicenow /Process_ID=10002