Query API

IT Visibility- TI Platform Enhancement: Optional Compression for Query API – Faster Large Dataset Downloads

We’re excited to announce a performance enhancement to the IT Visibility with Technology Intelligence Platform Query API , you can now enable optional compression (gzip) for large dataset downloads.

What’s New?

With this enhancement, customers can use the new query parameter outputCompression=gzip to generate compressed CSV files. This significantly reduces file size and download time for large datasets while maintaining backward compatibility for existing integrations.

Before:

Query API downloads always produced uncompressed CSV files, sometimes over 20 GB in size. Large downloads could take several hours, leading to slow transfers, timeouts, and incomplete downloads.

After:

With optional gzip compression, customers can now download the same large datasets in a fraction of the time. Compressed files mean faster transfers, fewer interruptions, and optimized bandwidth usage, resulting in a smoother experience and improved system efficiency.

Benefits

• Faster download speeds for large datasets
• Reduced network and storage costs
• Lower chance of download interruptions or timeouts
• Backward compatibility, no impact if you prefer uncompressed files
• No UI changes required, simply enable via the outputCompression=gzip parameter

How It Works

• When outputCompression=gzip is included in your Query API request, the backend generates and stores a .csv.gz file.
• Downloaded files are automatically served as compressed or uncompressed based on the query settings.
• The API remains fully backward-compatible for existing integrations.

Note

The maxResults parameter cannot be used with outputCompression=gzip.If both are specified, the API will return a 400 Bad Request.

Example Request

POST /vis/v2/orgs/{orgId}/queries?outputCompression=gzip

 Why It Matters

This update provides measurable improvements for customers working with large-scale exports, offering faster, more reliable data access without changing your existing workflows.

 Documentation – https://developer.flexera.com/docs/api/vis/v2#/Query

ServiceNow and IT Visibility Queries API Hardware Inventory Delta Update | Customer Action Required 

On the 18th of August, a change was made to the Flexera backend, impacting the delta API function for the current ServiceNow Scoped App and Queries API supporting delta data loads for the Hardware Inventory dataset. This change has caused active resumeTokens to expire, due to a schema change, which can cause jobs to be “Stuck” in the ServiceNow Scoped App Integration and direct integrations using the delta function of the Queries API to break.  

Customers currently leveraging the ServiceNow Scoped App, please see the “Recovering from Delta Failures with "The resumeToken has expired" Customer Guide from ServiceNow” guide below to prevent ServiceNow jobs from getting stuck, or to resolve any stuck job that may have already run.  

Customers with custom integrations using the IT Visibility Queries API delta function for Hardware Inventory datasets, please see the “Recovering from Delta Failures with "The resumeToken has expired" Customer Guide” below for more details and steps to resolution of this issue.  

Please For detailed steps please follow: Delta Recovery Customer Guide

Deprecation Notice: Legacy Open Source Datasets in IT Visibility

With the introduction of Flexera’s improved IT Visibility with Technology Intelligence Platform solution, we would like to inform you that the following four Open Source datasets from the legacy IT Visibility offering will be deprecated effective October 10, 2025:

• Software Open Source
• Software Open Source Component License
• Software Open Source Version License
• Software Open Source Version Url

These datasets are currently available via the Queries API, Parquet API, and Data Export download options.

Flexera is actively working on a more advanced and integrated open-source data solution within the new platform.

If you have any questions or need support during this transition, please contact us at support@flexera.com.

Thank you for your understanding and continued partnership.

Upcoming Changes: IT Visibility Insights Query API Performance Improvement and Resume Token Update 

As part of our ongoing efforts to optimize data access within the Technology Intelligence Platform, we are implementing a performance improvement to the IT Visibility Insights API Query endpoint. This update will reduce the delta file size for the Software Inventory dataset, without causing loss of information. 

What does this mean for customers using this endpoint? 

• Enhanced performance 
• Faster export time from Flexera 
• Potential faster upload times to downstream systems outside Flexera 

What is changing? 

Where there is no change in an inventory record other than Updated Date, the record will not be included in the delta. Previously, a change in only the Updated Date would trigger a change record. 

Important Note: 

Following this update, any previously issued resume tokens will no longer be valid. Customers will need to request a new snapshot and use the updated resume token for all future interactions. 

For customers utilizing the Flexera One ServiceNow Integration Application, this process will be handled automatically with no impact to service. 

Release Date: 26th March 2025