Flexera One Blog — SBansal_E (Flexera Software)
ServiceNow and IT Visibility Queries API Hardware Inventory Delta Update | Customer Action Required
On the 18th of August, a change was made to the Flexera backend, impacting the delta API function for the current ServiceNow Scoped App and Queries API supporting delta data loads for the Hardware Inventory dataset. This change has caused active resumeTokens to expire, due to a schema change, which can cause jobs to be “Stuck” in the ServiceNow Scoped App Integration and direct integrations using the delta function of the Queries API to break.
Customers currently leveraging the ServiceNow Scoped App, please see the “Recovering from Delta Failures with "The resumeToken has expired" Customer Guide from ServiceNow” guide below to prevent ServiceNow jobs from getting stuck, or to resolve any stuck job that may have already run.
Customers with custom integrations using the IT Visibility Queries API delta function for Hardware Inventory datasets, please see the “Recovering from Delta Failures with "The resumeToken has expired" Customer Guide” below for more details and steps to resolution of this issue.
Please For detailed steps please follow: Delta Recovery Customer Guide
Was this a planned change or unexpected? Is there any more context you can provide? We have been impacted by this and are trying to figure out how to implement the script without disrupting the business as it looks like this has to go through the entire SW Installs table to disable everything
This change was aligned with ongoing improvements to ensure consistency across the platform. This only affects Hardware Inventory delta updates and will not disrupt the Software inventory. If there is anything, we’re here to help with guidance that minimizes disruption to business processes. Thank you.