Queries API

Upcoming Change: IT Visibility – Query API Delta Resume Token Invalidation (Action Required on July 20, 2026)

As part of an upcoming platform update, existing IT Visibility Queries API (https://developer.flexera.com/docs/api/vis/v2#/Query) delta resume tokens will be invalidated on July 20, 2026.  

What does this mean? 

On or after July 20, 2026, any delta query that uses an existing resume token will fail. This is a one-time change required to ensure data accuracy going forward. 

What action is required? 

If you consume delta data via the Queries API, please take the following action: 

• Remove the resume token from your current request 
• Run a new query/fresh snapshot on or after July 20, 2026 to generate a new resume token 
• Use the newly generated resume token in subsequent requests to continue using delta queries.   

Additional details 

• Snapshot queries are not impacted 
• No changes are required to the Queries API endpoints or request format 
• This change applies only to delta consumers 

We recommend planning this snapshot run into your workflows ahead of time to avoid any disruption. 

If you have any questions or need assistance, please contact Flexera Support.  

IT Visibility- TI Platform Enhancement: Optional Compression for Query API – Faster Large Dataset Downloads

We’re excited to announce a performance enhancement to the IT Visibility with Technology Intelligence Platform Query API , you can now enable optional compression (gzip) for large dataset downloads.

What’s New?

With this enhancement, customers can use the new query parameter outputCompression=gzip to generate compressed CSV files. This significantly reduces file size and download time for large datasets while maintaining backward compatibility for existing integrations.

Before:

Query API downloads always produced uncompressed CSV files, sometimes over 20 GB in size. Large downloads could take several hours, leading to slow transfers, timeouts, and incomplete downloads.

After:

With optional gzip compression, customers can now download the same large datasets in a fraction of the time. Compressed files mean faster transfers, fewer interruptions, and optimized bandwidth usage, resulting in a smoother experience and improved system efficiency.

Benefits

• Faster download speeds for large datasets
• Reduced network and storage costs
• Lower chance of download interruptions or timeouts
• Backward compatibility, no impact if you prefer uncompressed files
• No UI changes required, simply enable via the outputCompression=gzip parameter

How It Works

• When outputCompression=gzip is included in your Query API request, the backend generates and stores a .csv.gz file.
• Downloaded files are automatically served as compressed or uncompressed based on the query settings.
• The API remains fully backward-compatible for existing integrations.

Note

The maxResults parameter cannot be used with outputCompression=gzip.If both are specified, the API will return a 400 Bad Request.

Example Request

POST /vis/v2/orgs/{orgId}/queries?outputCompression=gzip

 Why It Matters

This update provides measurable improvements for customers working with large-scale exports, offering faster, more reliable data access without changing your existing workflows.

 Documentation – https://developer.flexera.com/docs/api/vis/v2#/Query

ServiceNow and IT Visibility Queries API Hardware Inventory Delta Update | Customer Action Required 

On the 18th of August, a change was made to the Flexera backend, impacting the delta API function for the current ServiceNow Scoped App and Queries API supporting delta data loads for the Hardware Inventory dataset. This change has caused active resumeTokens to expire, due to a schema change, which can cause jobs to be “Stuck” in the ServiceNow Scoped App Integration and direct integrations using the delta function of the Queries API to break.  

Customers currently leveraging the ServiceNow Scoped App, please see the “Recovering from Delta Failures with "The resumeToken has expired" Customer Guide from ServiceNow” guide below to prevent ServiceNow jobs from getting stuck, or to resolve any stuck job that may have already run.  

Customers with custom integrations using the IT Visibility Queries API delta function for Hardware Inventory datasets, please see the “Recovering from Delta Failures with "The resumeToken has expired" Customer Guide” below for more details and steps to resolution of this issue.  

Please For detailed steps please follow: Delta Recovery Customer Guide