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FlexNet Manager Suite On-Premises

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  1. lm_new_job() does (slow) DNS-Resolution, though <Vendor>_LICENSE_FILE contains only file reference - why?

    Observed with 11.19.6.0 on Linux 32bit:

    If <Vendor>_LICENSE_FILE contains only one file reference that points to a non-existent file or a file that does not contain a (still valid) licence,

    then our <Vendor> executable takes a long time (2 Minutes) before detecting that there is no license.

     

    This is apparently caused by lm_new_job() [called by <Vendor> executable several time for different features].

    When I call the corresponding Linux executable with `strace`, the lm_new_job() causes 5-second network timeouts [several times]:

     

    ```

    [16:20:38] gettimeofday({1780410038, 567563}, NULL) = 0

    [16:20:38] poll([{fd=4, events=POLLOUT}], 1, 0)  = 1 ([{fd=4, revents=POLLOUT}])

    [16:20:38] send(4, "234211001000000ra350xwb-2-cn44asts6"..., 47, MSG_NOSIGNAL) = 47

    [16:20:43] poll([{fd=4, events=POLLIN}], 1, 5000) = 0 (Timeout)

    ```

    In order to reproduce this, you would need a laboratory environment where DNS resolutions may fail, as is the case here.

     

    I took care to remove any ~/flexlmrc, so there is not "hidden" server reference

    that needs to be considered.

     

    With FlexLM 11.18.0.0 this could not be observed (lm_new_job() retuns fast),

    so it has probably to do with a change in the FlexLM business logic.

     

    I consider this a FlexLM bug:

    If only *files* are listed in <Vendor>_LICENSE_FILE (and ~/flexlmrc), then

    lm_new_job() should not attempt any network access.

     

    (I did not find any link to file bug reports any more, so I created this posting instead.)

     

     

    Expand Post

  2. 📢Question Roundup for this week[29th May]: 

    Data accuracy and system compatibility

    Hello Everyone,

    Hope you have had a good week! There were quite a few product updates in the Flexera One blog this week, check them out here Group: Flexera One Blog. You can also join the blog to be added to the mailing list for new updates.

    Here are open posts from this week that still need an answer, check them out below:

    Open questions

    [Flexera One]

     

    [FlexNet Manager Suite On-Premises]

     

    Many thanks,

    Mercedes

     

     

    Expand Post

    • JohnSorensenDK (Flexera Software)

      @PagetSR​ 

      I can see that you got this issue resolved through a support case. Please inform the forum members about its resolution if you think others would benefit from it.

       

      Thanks,

      John Sorensen

      Expand Post

  3. I Am getting reconciliation time out issue.
    Error message:
    Failed to import inventory devices with error message 'Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.'

    Error message verified in Forum and updated the timeout value in registry to 57600 but still i am getting the timeout error message.

     

    Please help me:

     

    Error message:

    Failed to import inventory devices with error message 'Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.'

    Expand Post

    1 of 3
    • JohnSorensenDK (Flexera Software)

      @dhananjayan02​ 

      I can see that you already created a support case and have requested troubleshooting assistance this way.

       

      Please feel free to share its resolution with the forum members, if you think they can benefit from it.

       

      Thanks,

      John Sorensen

      Expand Post

  4. epraveeng likes this.
    • MercedesO (Flexera Software)

      Hi @epraveeng​ thanks for your post, could you add a bit more detail about what you're looking to upgrade? This context help your post get a more accurate response.

  5. 📢Question Roundup for this week[8th May]: AI, Agent Schedules and Hyperthreading

    Hello All,

    Great to see peer to peer discussions starting to emerge in our forums: If any of the topics resonate, please share your thoughts to keep conversations flowing.

    Huge Shout out to @Ladhawala​ on this great topic on AI: Join the discussion

    What AI capabilities and real-world use cases are currently available in ITAM Flexera One, and has anyone successfully implemented them?

    How are you finding the new bulk deletion feature? Share your honest take with @GregMisso​ 

    If you are passing through today, we have some new questions to solve in our forums, check them out below:

     

    Open questions

    Flexera One

     

    FNMS (FlexNet Manager Suite)

    Snow License Manager

    Many thanks,

    Mercedes

    Expand Post

    SamuelBaughan likes this.

  6. how does citrix access mode application be uninstalled when the user hasn't used the app via citrix for many months.

    we have applications with Access mode set to 'Citrix Virtual App' but the application is linked back 10 months ago since the user last used. there are no installer to remove locally, how can we dissociate the evidence for from citrix?


    • JohnSorensenDK (Flexera Software)

      @sam_king​ 

      I may be misunderstanding your use case and symptoms seen, but have you removed the user's access to this application on the Citrix side and still see the user consuming a license for the application?

       

      Thanks,

      John Sorensen

      Expand Post

  7. 1 of 3
    • JohnSorensenDK (Flexera Software)

      @sweta_patnaik​ 

      If I understand your use case correctly, I would say that it's a symptom that you will have to change on either of the VMs, i.e. change its hostname to avoid the two devices overwriting each other in Flexera One.

       

      Thanks,

      John Sorensen

      Expand Post

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