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Flexera One ITAM View Documentation - Has Something Changed?

Have Flexera made changes when you click on view documentation in Flexera One ITAM? Previously, if you were, for example, viewing the properties of an inventory device, you could click on the question mark at the top right of your screen, click view documentation, and this would take you directly to the relevant page of the help guide. Now, no matter where you are in ITAM, as soon as you click view documentation, it takes you straight to the Getting Started with IT Asset Management page. Why has this been removed please? It is a real inconvenience as you now have to search to try and locate what was previously readily available.

Thanks


Max_Hensel likes this.
  • GregBirk (Flexera Software)

    Thank you for your feedback. We appreciate you bringing this to our attention.

     We have created a ticket to track and address an issue with context-sensitive Help on certain FNMS/ITAM pages that contain subtabs.

    Many pages continue to work as expected. For example, selecting Help from pages such as All Licenses, License Summary, All Inventory, All Containers, and Kubernetes Nodes takes you directly to the appropriate help topic. These pages do not contain subtabs as the key differentiator.

     The issue you have found occurs on some pages that include subtabs. For example, on the Inactive Evidence page, the default tab currently opens the Get Started with IT Asset Management help topic instead of the page-specific help. However, selecting one of the other subtabs—such as File Evidence or Access Evidence—and then clicking Help will take you to the correct Inactive Evidence help topic.

     As a temporary workaround, on pages with subtabs, please select a non-default subtab before clicking Help. And thank you for patience as we work to a better solution.

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  • GregBirk (Flexera Software)

    Thank you for your feedback. We appreciate you bringing this to our attention.

     We have created a ticket to track and address an issue with context-sensitive Help on certain FNMS/ITAM pages that contain subtabs.

    Many pages continue to work as expected. For example, selecting Help from pages such as All Licenses, License Summary, All Inventory, All Containers, and Kubernetes Nodes takes you directly to the appropriate help topic. These pages do not contain subtabs as the key differentiator.

     The issue you have found occurs on some pages that include subtabs. For example, on the Inactive Evidence page, the default tab currently opens the Get Started with IT Asset Management help topic instead of the page-specific help. However, selecting one of the other subtabs—such as File Evidence or Access Evidence—and then clicking Help will take you to the correct Inactive Evidence help topic.

     As a temporary workaround, on pages with subtabs, please select a non-default subtab before clicking Help. And thank you for patience as we work to a better solution.

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    Selected as Best
  • Yeah, I've run into this exact same thing and it's been driving me a little nuts. It used to be genuinely useful — say you were digging through the properties of a device in inventory, maybe a server, a laptop, even something like network switches, and you'd hit the "?" icon, click View Documentation, and boom, you're on the exact help page for that screen. No fuss.

     

    Now it just chucks you onto the generic "Getting Started with IT Asset Management" page no matter what you were looking at. Doesn't matter if you're mid-way through checking license compliance or trying to figure out why a batch of network switches aren't showing the right inventory data same landing page every time. Feels like a downgrade, not an upgrade.

     

    My hunch is Flexera did some kind of backend reshuffle of their documentation site (new CMS, restructured URLs, whatever) and the contextual deep-links just weren't remapped afterward. Happens more than you'd think when companies migrate help content. Could also be intentional if they're trying to funnel everyone through a single "hub" page, but if that's the reasoning, it's not landing well with anyone actually using the product day to day.

     

    Honestly your best bet is logging it as a support ticket rather than just venting here (not that venting isn't warranted). If enough of us flag it, there's a decent chance it gets prioritized as a bug fix rather than filed away as "expected behavior."

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Flexera One ITAM View Documentation - Has Something Changed?