Complete error Log:

Failed to execute Writer 'InsertIntoInstalledFileEvidence' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Writer\FileEvidence.xml, at step line 1

Error: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

2026-05-14 10:24:52,601 [INFO ]    All retries have been attempted for Writer 'InsertIntoInstalledFileEvidence'

2026-05-14 10:24:53,039 [ERROR]    System.Data.SqlClient.SqlException (0x80131904): Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out

  at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

  at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

  at System.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error)

  at System.Data.SqlClient.TdsParserStateObject.ReadSniSyncOverAsync()

  at System.Data.SqlClient.TdsParserStateObject.TryReadNetworkPacket()

  at System.Data.SqlClient.TdsParserStateObject.TryPrepareBuffer()

  at System.Data.SqlClient.TdsParserStateObject.TryReadByte(Byte& value)

  at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

  at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite)

  at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)

  at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()

  at ManageSoft.Compliance.Importer.Logic.XML.Writer.Execute(IExecutionContext context)

  at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ExecuteWriters(ComplianceReader p_ComplianceReader, IExecutionContext context, String singleConnectionIdentifier)

ClientConnectionId:7f4d2c98-081a-4d33-8021-8ffc2e5b594b

Error Number:-2,State:0,Class:11

@dhananjayan02​ 

I can see that you already created a support case and have requested troubleshooting assistance this way.

Please feel free to share its resolution with the forum members, if you think they can benefit from it.

Thanks,

John Sorensen