erdogan.yildiz@sds.at asked a question.
How to import the ARL Library?
We want to import the ARL/PURL/SKU library for the first time. The scheduled task always throws an error.
Exactly:
SQL Server returned error code 2627 : line: 102 Violation of PRIMARY KEY constraint “PK_SoftwareTitleInstallerEvidence_S”. Cannot insert duplicate key in object “dbo.SoftwareTitleInstallerEvidence_S”. The duplicate key value is (-11966445, 0).
Has anyone ever had a similar problem?
We have no idea, as we have no influence on Flexera's data.
I look forward to any help.
Regards
Erdogan
Information in this error message suggests that some installer evidence recognition rule data in your database has got into a state where the automated process cannot update it as required.
If this error is still occurring for you then you may need to reach out to Flexera Support for assistance to dig into the specific state of your database and work out what will need to be done to remediate it.