MarkWalther asked a question.
Adobe CC not in SLM
I just noticed that the Adobe CC item is not in my SLM Cloud menu anymore. Services still on server and running. Any ideas?
check SRS updates, changes made by Adobe need to be updated via SRS before some products will be visible, you may see a reference to this in the Adobe logs on the SLM server.
I would check your Adobe Log files on the SLM server but usually when the Adobe CC menu option disappears it's down to the license key in the Web Configurator not being swapped when someone has updated all the other keys on renewal.
Yeah, renewed end of year and never received new license keys. Fixed now. Thank for all your help.
Perhaps you want to check the SIM logs also.
In one customer environment I have access to the connection security expired.
I would check your Adobe Log files on the SLM server but usually when the Adobe CC menu option disappears it's down to the license key in the Web Configurator not being swapped when someone has updated all the other keys on renewal.