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How does FNMS decide the location for an asset?

Hello,

 

We have an ITSM tool with assets that contain locations. We also have a business adapter that imports those assets from the ITSM tool into the "All Assets" page in FNMS. This business adapter runs every night at 20:00. Every night at 02:00 we run a reconcile. We notice that every time the reconcile runs, certain assets are getting their location changed. And during the evening when the business adapter runs, the assets get the location from the ITSM tool again. So the location of the assets are basically changing every day/night.

 

Now I am wondering, where does FNMS get the location from? How does FNMS determine what location belongs to the asset?

 

 

 


  • Your approach of importing assets from an ITSM data source like a CMDB is the recommended 'best practice'.

    However, there are FNMS system settings that can have an impact on the 'location' property of assets:

    1. 'Synchronize enterprise groups in device and asset properties' and 'Synchronize enterprise groups in asset and sub-assets properties': This means that the group properties - including location' - are syncronized between assets and inventories/sub assets. This means that if the location of the inventory linked to an asset changes, the location of the asset will change as well.
    2. 'Synchronize device location with site subnets': This will automatically set the location of inventories based on their IP address, which will impact the location of assets if the previous setting is activated.
    3. 'Synchronize enterprise groups in user and device properties': When you change the enterprise group allocations for a user, the same changes are made automatically to any devices assigned to that user.

    All syncronisations that impact asset group settings are immediate.

    Do you have any customization in your Compliance Import (reconcile) or any other process (business import) that might changes the location property of inventories or users? 

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    • Hi Erwin thanks for your reply!

       

      We have no other business data inputs. Besided the FlexNet Manager Suite Inventory Data Input, we are also running a SAP Inventory Data Input every night, which is more ore less run at the same time of the reconcile.

       

      I am not aware of a customized reconcile. How would I check that?

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      • Customizations to the standard ComplianceImport SQL procedures are usually stored in the following folder on your FNMS server:

         

        %ProgramData%\Flexera Software\Compliance\ImportProcedures\CustomInventory

         

        But if you are not aware of customizations, you probably don't have any.

        What about the user import? Are you using the standard import of user information from Active Directory? Or is there any custom import that might set the location of users? As mentioned, setting the location for users may affect the location of inventories which in turn can change the location of assets ....

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How does FNMS decide the location for an asset?