Linklaters1 asked a question.
Adobe's saas connector stopped fetching data correctly after license renewal
Hello,
I've noticed that recently our Adobe Saas connector stopped working correctly. the tests are showing as if all is ok, but for some subscriptions the status for all users says 'not monitored' or 'activity cannot be monitored' .
I also cannot edit any of the details on those subscriptions as I get "Failed to fetch applications" error.
On the Adobe Console the vendor changed the naming convention by adding " - Edition 3" to all items, could that be it? how do we fix it?
Thank you and kind regards
Ola/TAM
@Linklaters1​
Adobe recently changed its APIs to provide more details, e.g., specifically calling out single apps vs. standalone subscriptions. Adobe may have introduced other changes as you point out above, and maybe also some customer specific ones.
Please open a support case if you need assistance in troubleshooting your issue further.
Thanks,
John Sorensen