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RWG2022 asked a question.

January 8, 2024 at 9:25 AM
FlexeraONE ITAM to ServiceNow

Hello,

We are looking to feed license availability information into ServiceNow to support automation for software requests. For example, if a user submits a request for X application to be deployed to his/her machine via ServiceNow, as part of the approval process, we would like to be able to feed into ServiceNow (and map to the ServiceNow application) the license availability from ITAM. Is this possible please and has anyone done this before?

Thank you

  • 3 answers
  • 97 views

  • ChrisG (Flexera Software)

    Different flavors of Flexera One ITAM subscriptions are sold under a range of SKUs, so there is not one simple answer to that question. You should check with your Flexera account team to understand the specifics of any entitlements that you have.

    Selected as Best

  • ChrisG (Flexera Software)

    Performing a check for license availability during the workflow for processing a software request submitted through ServiceNow is a key capability included in Flexera's App Broker product when used with Flexera One ITAM (or FlexNet Manager Suite).

    Here's a snapshot of some of the key benefits of App Broker, as listed on the product landing page at https://www.flexera.com/products/app-broker-app-portal :

    image.png

    You can find more details in the following data sheet that describes the App Broker for ServiceNow product: https://www.flexera.com/sites/default/files/datasheet-app-broker.pdf

    Expand Post

    • RWG2022

      Hi Chris,

      This is most useful, thank you. Is App Broker included as part of ITAM, or is it a separate, chargeable module?

      Thanks

      • ChrisG (Flexera Software)

        Different flavors of Flexera One ITAM subscriptions are sold under a range of SKUs, so there is not one simple answer to that question. You should check with your Flexera account team to understand the specifics of any entitlements that you have.

        Selected as Best

Related  Product Forums


                     → Flexera One



                      → Snow Atlas



                      → FlexNet Manager



                      → Snow License Manager



                       → App Broker


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FlexeraONE ITAM to ServiceNow