
jbursch1 asked a question.
Maintenance SKU's Help
- When creating license records, vendors will supply Maintenance SKU’s which are not useful when creating licenses. Since I do not have historical data available to determine original Software SKU, what do you do? I am concerned the license properties will be incorrect
- What happens when processing a PO with a Maintenance SKU? Does it just change maint. coverage dates and leave entitlements alone?
A lack of historical data about license entitlements is a very common challenge for organizations who are looking to put a new program in place to manage software entitlements. Some tactics to consider to handle this are:
In terms of actually creating license records in the system to represent entitlements which have an uncertain foundation, you may want to use the license creation wizard which allows you to search for and select between different license models that are available in the PURL for a specific application.
You're on the right track wrt processing a purchase with a SKU that is recognized as only including maintenance: this extends details such as maintenance coverage dates/versions, and does not affect entitlements.