SenthilNathan asked a question.
Post upgrade of FNMS, FlexNet Beacon connection fails
Hi All,
We upgrade the FNMS from 2019 to 2022 R2, FlexNet Beacon connection with Application Server failed with the following message
FNMP connection failed: Test connection failed (An error occurered while sending the request).
- Test connection failed (An error occured while sending the request)
- An error occured while sending the request.
- The remote name could not resolved:'prdkvdcprx01'
2023-06-09 17:28:59,011 [Scheduler.ScheduledJob| status] [INFO ] Executing job: status
2023-06-09 17:28:59,042 [llers.BeaconController| status] [INFO ] Scheduled job triggered: report-status.
2023-06-09 17:28:59,073 [llers.ReportController| status] [INFO ] Running job to report current beacon status.
2023-06-09 17:28:59,089 [llers.ReportController| status] [INFO ] Flushing latest beacon status to disk.
2023-06-09 17:29:40,059 [mmon.BeaconPolicyCache| Async] [INFO ] Loading beacon policy from 'C:\ProgramData\Flexera Software\Beacon\BeaconPolicy.xml'
2023-06-09 17:29:40,106 [mmon.BeaconPolicyCache| Async] [INFO ] Certificate configurations not found.
2023-06-09 17:29:40,137 [Services.PolicyService| Async] [INFO ] .Net framework present: .NET Framework 4.7.2 or later
2023-06-09 17:29:44,747 [Services.PolicyService| Async] [INFO ] TLS version used:
2023-06-09 17:29:44,762 [ort.Rules.PolicyClient| Async] [INFO ] Downloading rules using URI 'https://prditamapp01.bankislam.com.my/inventory-beacons/api/policy/?BeaconUID={DE1F68F6-9696-4866-B7CC-79B11C115EED }'.
2023-06-09 17:29:47,075 [ort.Rules.PolicyClient| Async] [ERROR] Downloading rules failed with message: An error occurred while sending the request..
2023-06-09 17:29:47,090 [Services.PolicyService| Async] [ERROR] Failed to download policy.
Flexera.SaaS.Transport.Core.ComplianceApiFatalException: Download failed for item https://prditamapp01.bankislam.com.my/inventory-beacons/api/policy/?BeaconUID={DE1F68F6-9696-4866-B7CC-79B11C115EED } (An error occurred while sending the request.) ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'prdkvdcprx01'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at Flexera.SaaS.Transport.Rules.PolicyClient.DownloadPolicy(String currentVersion, String inventorySettingsRevision)
at Flexera.Beacon.Engine.Services.PolicyService.GetPolicyFromServer(Int32 currentRevisionNumber, String inventorySettingsRevision)
at Flexera.Beacon.Engine.Services.PolicyService.UpdatePolicy(IActivityLogger activityLogger)
2023-06-09 17:29:47,137 [llers.PolicyController| Async] [INFO ] No upgrade of the beacon is required. Current version: '19.0.0.11'
Attached the log file for reference
Regards
SenthilNathan D
Proxy settings are configured in the Network & Internet Windows settings:
There might be proxy settings specific to FlexNet Manager Suite components configured in the registry under HKLM\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft - search for "proxy" under there. However in this particular case I don't think any settings there would be specifically related to the reference to the prdkvdcprx01 host that you are seeing.