paromita_deb2 asked a question.
ARL and PURL File is not updating manually when we try to run in manual
Hi Team,
When I try to run the ARL and PURL file manually in ON-Prime prod environment. date is updating but version is not updating.
Please find the attached screen shot.
The same is working ARL,PURL,SKU files are working in Test Environment.
Please help on this issue. No error message in the log file
Regards,
Dhananjayan
Hi
Please confirm if you have installed application on E drive.
Hi,
Yes the it is in E drive only. "E:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin" mgsimporter.exe
Regards,
Dhananjayan
Hi
Can you share Recognition.log from below path
E:\ProgramData\Flexera Software\Compliance\Logging\Content
Hi,
We dont have this path in that drive E drive. We will see the file as reader log and writer log. i have attached those logs for reference.
Regards,
Dhananjayan
Please check in C drive . This is hidden drive so ensure you have enable setting to see hidden folder.
Yes, the correct folder name for the Recognition Import Logs would be:
C:\ProgramData\Flexera Software\Compliance\Logging\ContentHi,
Please find the attached required logs files.
Regards,
Dhananjayan
Hi
Are you not able to see below version
ARL
Version: 2634Hi,
I am not able to see the below version it is still 2631 and also in PURL 487 version, at present for that also it is 491 version.
we dont have any problem in test environment and it is updating correctly.
Regards,
Dhananjayan
When did you last restarted the server . If not recently , can you restart & reinitiate the process.