Device license not consuming despite permanent allocation

jq3i4h9u asked a question.

September 17, 2020 at 3:47 PM

I have a device-based license. The application isn't discoverable. Therefore I am manually adding the devices to the Consumption tab.

Within the Use Rights and Rules, I have "Allocations consume license entitlements" activated.

After a full reconcile, the license showed all devices allocated, but zero consumed.

I then set the devices to "Permanent" allocation type. After another full reconcile, the license showed all devices allocated, but zero consumed.

Any ideas?

FlexNet Manager Suite On-Premises

Top Rated Answers

jq3i4h9u
6 years ago
It's definitely Device type.
Cloud customer, 2020 R1.1
Yes, RightFax Cloud Connect SaaS, locally created to link to license, as the product is web based, ergo not discoverable.
Rights on virtual machines and hosts is currently (and has always been) set to "No special virtualization rights"
Device role exemptions on this license ARE set, Production role devices are not counted as this is our Test environment license. All 6 allocated devices are both Active and Test role on the inventory device record, 110% confirmed and re-confirmed as of this message.
Expand Post
Selected as Best

All Answers

mfranz
6 years ago
Hi,
What status do these devices have? Are they possibly set to "ignored"?
Can you check the "Show assessment details" in the consumption tab?
Best regards,
Markward
Expand Post
- jq3i4h9u
  6 years ago
  Hi MFranz
  Good thought initially, but all of the devices are fully active and in fact have never been set to ignored in their history.
  A few screenshots.
  Thanks for your help
  Expand Post
  - 0_Captain Kirk (Flexera Software)
    6 years ago
    @jq3i4h9u -
    Can you verify that the license metric for this is "Device".
    What version of FlexNet Manager do you have?
    For the Product List I see on the Use Rights tab, it shows that for RightFax, the version to upgrade to is "Cloud Connect SaaS". Is this a Local ARL entry, as I do not see this in the current ARL.
    On the Use Rights for this license, do you have any rules set for Virtual Machines/Hosts or for Exemptions based on Device Roles?
    Expand Post
    jq3i4h9u
    6 years ago
    It's definitely Device type.
    Cloud customer, 2020 R1.1
    Yes, RightFax Cloud Connect SaaS, locally created to link to license, as the product is web based, ergo not discoverable.
    Rights on virtual machines and hosts is currently (and has always been) set to "No special virtualization rights"
    Device role exemptions on this license ARE set, Production role devices are not counted as this is our Test environment license. All 6 allocated devices are both Active and Test role on the inventory device record, 110% confirmed and re-confirmed as of this message.
    Expand Post
    Selected as Best
    CareyThomasKAD
    6 years ago
    Is there actually an answer here?
    Expand Post

Related Product Forums

→ Flexera One

→ Snow Atlas

→ FlexNet Manager

→ Snow License Manager

→ App Broker

Need help finding an answer?

Ask a Question →