winvarma asked a question.
Hi Forum,
Have raised few cases related to content and there is a field named Resolution:COPS-1234
what does that resolution code means and how to understand that and is it only for internal support purposes or there is some information for the customers as well.
Regards,
Winvarma
The Support team should be able to provide a tentative ETA\ETR for the content requests. Please work with them through the case to get the information.
Thanks!
Hi @winvarma ,
yes, COPS is an internal identifier. If you can provide the Salesforce case numbers I will update with expected ETA for resolution
thanks !
Brian
Hi @bcurran1 ,
Please find the case details, Appreciate your help in this regard, many thanks in advance.
02202226
02198817
Regards,
Winvarma
Hi @winvarma ,
02198817 - the ETA for this case in 9/18
02202226 - this request contains a significant number of installer evidences (9K) . We will triage and revert with a mapping proposal plan by 9/18
Regards
Brian
Hi @bcurran1
Could you please help me on the currents status of the content requests and didn't hear from the Support and as per earlier update the ETA is 18 sept20.
Thanks in Advance
Hi @winvarma ,
02198817 - the evidence mappings have been released in the latest ARL Build over the weekend and the Salesforce request has been updated with the outcome
02202226 - this request contains a significant number of installer evidences (9K) . We will triage and revert with a mapping proposal plan by end of day today
Hi @winvarma ,
02202226 - the team have completed triage on this request and a mapping plan has been sent to Vinay Kumar Cherukuri
Hi @winvarma ,
02202226 - the team have completed triage on this request and a mapping plan has been sent to Vinay Kumar Cherukuri