dbeckner asked a question.
mgsImportRecognition Failing/System Health Dashboard Not Updating
Our ARL import is failing, but at least every few days it will successfully download the latest content libraries. In the mgsImportRecognition log we are seeing an error of "Failed to verify the digital signature of the file." In system tasks and the ARL import log it successfully downloads, but the System Health Dashboard has not updated the dates since 3/30/2020.
Has anyone seen this issue before?
ARL / PURL libraries are signed, FNMS wouldn’t import if it couldn’t validate the signed signature.
Thanks
Aamer
Is possible log and screenshot of the UI.
ThanksHere are the logs from this morning. We are using FNMS 2018 R2 Release: 13.1.1.712. What part of the UI would you like a screenshot of?
We are seing the same issue since 4/3
2020-04-19 01:00:11,654 [onImport.ContentImport] [INFO ] Downloading (using WebDownloader) https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab
2020-04-19 01:24:53,167 [onImport.ContentImport] [INFO ] Download completed in 24m 41s
2020-04-19 01:24:53,167 [onImport.ContentImport] [INFO ] Extracting (using CabExtractor) "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab" to "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\.temp-extract"
2020-04-19 01:24:53,381 [.RecognitionImportTool] [ERROR] Unexpected error occured
2020-04-19 01:24:53,381 [.RecognitionImportTool] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentExtractException: Could not extract C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionCabVerifyException: Failed to verify the digital signature of the file 'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'.
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.CabExtractor.Extract(String archive, DirectoryInfo destination)
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentImport.Run(EARLImportMode mode, String groupName)
at ManageSoft.Compliance.Console.RecognitionImportTool.ImportRecognition()
2020-04-19 01:24:53,381 [.RecognitionImportTool] [ERROR] Could not extract C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab
2020-04-19 01:24:53,381 [.RecognitionImportTool] [ERROR] Failed to verify the digital signature of the file 'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'.The posts earlier in this thread suggest that the downloads performed by mgsImportRecognition are sometimes coming through cleanly (with a valid certificate) and sometimes not. For example, the mgsImportRecognition.txt log file from @dbeckner shows ARL content being download successfully, but on that occasion SKU library content didn't download cleanly.
@roger_arnold - is the C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab file left in place on your filesystem after the failure? Could you check the exact size of that file? That could be compared to the expected size of the file (which is currently 82,031,026 bytes).
In case it is relevant for anybody, the IP address of the download server did change recently as per the following post: www.managesoft.com - IP Address changes - FNMS OnPrem Customers . However with that said, I don't see any obvious link between the IP address changing and the symptoms described here.
Thanks Chris,
It does appear to be a download issue. I manually download the recognition cab and was able to run successfully. I then have been trying to run the recognition data import task and have got it to process the recognition and purl cabs at least once.
FYI. This is the first occurance in my logs.
2020-03-27 02:33:55,702 [.RecognitionImportTool] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentExtractException: Could not extract C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionCabVerifyException: Failed to verify the digital signature of the file 'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\SKU\c1e40d5d8ff348b2919f61607f65d41c-PURL-Microsoft.cab'.
I am going to contact our proxy team since Flexnet is working.
@roger_arnold Did you find a solution to this yet? We still have not been able to update this without manually conducting it.
I checked that folder and the RecognitionAfter82.cab file is only 80,000,000 bytes. So even though it is logging a successful download it would appear it is not downloading the entire file.
Improvements have just been made in the Flexera data center which are likely to benefit download speeds for ARL & PURL content. While I couldn't say with certainty whether that will help with the specific problems noted in this thread, do keep an eye on whether problems are still occurring as you may see some improvement.