Agents are auto updating after upgrade to 2019R2

jaalstead asked a question.

February 3, 2020 at 7:38 PM

I've opened a Critical issue but not getting any response from support. Maybe someone on here has some ideas they could share.

I upgraded from 2018 R2 to 2019 R2 on Friday night. Ever since the upgrade the agents on devices are not upgrading and are getting errors with trying to retrieve the policy. We are having the same issues on a brand new machine and loading the agent for the first time.

Has anyone seen this? Any ideas how to remedy ASAP???

[2/3/2020 10:57:58 AM (G, 0)] {7808} Download failure: Error 0xE0500194: 404 Not Found

[2/3/2020 10:57:58 AM (U, 0)] {7808} ERROR: Error (s107m855)

[2/3/2020 10:57:58 AM (U, 0)] {7808} ----------------

[2/3/2020 10:57:58 AM (U, 0)] {7808} The web server or proxy from which ManageSoft

is attempting to retrieve the application

returned the following HTTP error message:

Error 0xE0500194: 404 Not Found

Contact your network administrator or the

originating site's Webmaster for assistance.

FlexNet Manager Suite On-Premises

Top Rated Answers

jaalstead
7 years ago
Support was awesome!
Something didn't get configured correctly when the Beacon was installed.
We did the following:
opened Beacon
opened Local web server
switched from IIS to No local web server and saved
switched back to IIS and saved
closed Beacon
restarted Beacon Engine service
opened Beacon
And BOOM - client was able to download the policy and the new agent!

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All Answers

jaalstead
7 years ago
Fixed Subject - is should have said they are NOT auto updating.
Expand Post
- KR091208
  7 years ago
  Hi @jaalstead ,
  This most likely is related to an issue in FNMS 2019 R2 that has been raised in this forum on Jan 16th.
  We are waiting for Flexera support to provide a fix for this issue still. @mrichardson : Is there any update?
  Best regards - Klaus
  
  Expand Post
  - jaalstead
    7 years ago
    Hmmm....read through that thread - didn't seem like my issue, but not saying it isn't.
    I can't believe it takes Flexera support this long to reply to a Critical issue. OH well..
    Expand Post
    adrian_ritz1
    7 years ago
    Hi,
    
    I have a stupid question, did you updated the beacons to the latest version? And enabled the autoupdate of the agents after all the beacon are updated to 2019R2?
    
    Expand Post
    jaalstead
    7 years ago
    Yes
    Expand Post
    adrian_ritz1
    7 years ago
    Is the IIS started on the beacon server?
    
    Expand Post
    jaalstead
    7 years ago
    Yes - everything else is working just fine. Clients just aren't able to get the new policy to update the agent to latest version.
    
    Expand Post
    adrian_ritz1
    7 years ago
    What is the exact file that the agent try to download?
    The issue is impacting all OS, or only a specific OS is impacted, like Linux, AIX, Windows
    
    Expand Post
    jaalstead
    7 years ago
    [2/4/2020 1:01:04 AM (N, 0)] {7400} Downloading “http://ITAM-FLEX-PROD.feddom.ad.fedins.com/ManageSoftDL/Policies/Merged/feddom.ad.fedins.com _domain/Machine/itam-sc-dev.npl?machinename=<my machines and IP here>” to “C:\WINDOWS\TEMP\NDL21387.npl”
    
    [2/4/2020 1:01:04 AM (G, 0)] {7400} Download failure: Error 0xE0500194: 404 Not Found
    
    Interestingly enough, when I traverse IIS I don't see the Merged folder under Policies.
    http://ITAM-FLEX-PROD.feddom.ad.fedins.com/ManageSoftDL/Policies/ Merged
    
    Seems like the install should have managed this???
    
    Expand Post
    adrian_ritz1
    7 years ago
    For me it seems that the beacon is not correct updated, some key parts like this folder is missing. May be someone else have some idea how to fix it.
    
    Expand Post

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