MajaHamer asked a question.
Why installed software is NOT showing in SMACC Snow Inventory?
Hi,
I run reports in our Snow Inventory SMACC to scan the machines to get exec path, version of certain software,. I use "All devices" and in the filter I input the machine where the given software is installed by our endpoint team to test and to get the Snow name needed to deploy Software in our ITStore. When I extract the report , there is no trace of the software visible there at all. Our endpoint team sends me screenshots of the software showing in Add/Remove programme and I am able to see potential SNOW name in SLM global database,. The machines are reporting OK in SLM, but the Inventory scan shows no trace of the software installed . What can be the reason?
Hi Maja,
the first thing to check is the install directory of the application. is it installed int eh default location or somewhere else if it is not in one of the default locations it is possible the agent is not scanning that location by default and you may need to amend this in the agent config.