Adobe Creative Cloud - Single Apps licensing

Rito asked a question.

April 16, 2020 at 4:38 PM

We have around 200 Single apps licenses for Adobe Creative Cloud, such that he total no of Single Apps (Full List available here - https://helpx.adobe.com/enterprise/kb/single-app-products-list.html) being used in the environment should not cross 200.

But SNOW doesn't recognize the SKU (65300291), nor does it have anything called Adobe Single Apps in the Application search area. So, how are we supposed to enter this particular license into SNOW? And is SNOW equipped to handle this peculiar calculation by itself?

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helpx.adobe.com

https://helpx.adobe.com/enterprise/kb/single-app-products-list.html

Top Rated Answers

Rito
6 years ago
Hi Vikash,
As suspected by us, SNOW cannot do this by itself, we have to manually do this.

Please find below excerpt from SNOW team, in response to this question -
"In relation to Adobe CC single app licensing mechanism, We can not assign applications automatically. We can not assign an application to different families. The customer pelase needs to add those licenses manually from their environment."

Hope this helps you...
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All Answers

Rito
6 years ago
Have raised SNOW Case# CS0085740 for this, lets see what SNOW has to reply...
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- Viki
  6 years ago
  Hi Ritobrata,
  
  Have you received any response on this yet?
  
  Thanks,
  Vikash
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  - Rito
    6 years ago
    Hi Vikash,
    As suspected by us, SNOW cannot do this by itself, we have to manually do this.
    
    Please find below excerpt from SNOW team, in response to this question -
    "In relation to Adobe CC single app licensing mechanism, We can not assign applications automatically. We can not assign an application to different families. The customer pelase needs to add those licenses manually from their environment."
    
    Hope this helps you...
    Expand Post
    Selected as Best
Daniel CBC-Radio-Canada
5 years ago
Hi Rito. I'm in the same situation as you.
Did you get any help from Snow? How have you resoved this Single App situation?
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- Rito
  5 years ago
  As suspected by us, SNOW cannot do this by itself, we have to manually do this.
  
  Please find below excerpt from SNOW team, in response to this question -
  "In relation to Adobe CC single app licensing mechanism, We can not assign applications automatically. We can not assign an application to different families. The customer please needs to add those licenses manually from their environment."
  
  Hope this helps you...
  Expand Post
Porter
4 years ago
hi Rito,

i have same issue now. about "The customer please needs to add those licenses manually from their environment." i can't understand. for example, i have 3 Adobe CC license,3 computers installed different single app. which app license i need to add?

thanks very much
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- Rito
  4 years ago
  You have to create the 3 Adobe CC licenses in SNOW, then check the license assignment logic to the Users inside the Adobe portal, SNOW will not be able to help you in regards to license compliance.
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